Cherdrena Marshall
Fort Lauderdale,FL
Summary
Highly motivated professional committed to achieving goals. Reliable team player with excellent communication and problem-solving skills. Dedicated customer service expert focused on maintaining client satisfaction with a positive attitude. Ready to absorb knowledge and willing to learn new skills to contribute to company success.
Overview
9
9
years of professional experience
Work History
Application Specialist
Nationwide Loan Consultants
Pompano Beach, FL
11.2021 - Current
- Assisted clients in the first steps of obtaining unsecured personal loans.
- Thoroughly answered clients' questions regarding the loan process.
- Successfully helped hundreds of clients obtain loans that fit their financial needs.
- Ensured compliance when dealing with clients' personal information.
- Achieved daily and weekly goals.
- Handled both inbound and outbound calls on a daily basis.
Educational Consultant
EDU First
Fort Lauderdale, FL
11.2020 - 11.2021
- Assisted hundreds of students with finding colleges and trade schools that match their field of interest.
- Increased student engagement in pursuing higher education.
- Successfully managed high call volumes in a professional manner.
Account Researcher
John F. Costello C.P.A
Boca Raton, FL
04.2018 - 11.2020
- Successfully assisted individuals and businesses in recovering unclaimed funds.
- Performed thorough research to locate the owners of over 60 abandoned accounts per day.
- Received multiple commendatory reviews acknowledging dedication to excellent customer service.
Sales Associate
Marshalls
Tamarac, FL
06.2015 - 03.2018
- Trained and developed new sales team associates in customer service, selling techniques, and company procedures.
- Helped customers complete purchases and join reward programs to promote loyalty and sales numbers.
- Arranged new merchandise with appealing displays to encourage customer sales.
- Handled customer complaints in a professional manner.
Education
Certified Medical Business Management
Florida Atlantic University
Boca Raton, FL06-2020
High School Diploma -
Piper High Scool
Sunrise, FL07-2014
Skills
- Account Management
- Problem Resolution
- Client Communication
- Sales Expertise
- Typing
- Effective Multitasking
- Following Direction
- Goal-Oriented
- Exceptional Customer Service
Timeline
Application Specialist
Nationwide Loan Consultants
11.2021 - Current
Educational Consultant
EDU First
11.2020 - 11.2021
Account Researcher
John F. Costello C.P.A
04.2018 - 11.2020
Sales Associate
Marshalls
06.2015 - 03.2018
Certified Medical Business Management
Florida Atlantic University
High School Diploma -
Piper High Scool
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