Cherea Dobey
Morris,IL
Summary
Proven logistics leader with a track record of enhancing dispatch efficiency and customer satisfaction. Expert in logistics management and problem-solving, demonstrated through streamlining communication and reducing turnover rates. Skilled in Microsoft Office and fostering customer relationships, consistently improving operational outcomes. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Afterhours Dispatch Specialist
RWB TRUCKING
Woodridge, IL
12.2023 - 08.2024
- Load planning on DAT Load board.
- Negotiating rates
- Collaborated effectively with other departments to address escalated customer concerns or logistical challenges as they arose.
- Tracking and tracing using samsara and MacroPoint tracking system.
- Developed comprehensive training materials for new dispatchers, resulting in improved job performance and reduced turnover rates.
- Increased customer satisfaction by consistently providing clear instructions to drivers regarding routes, schedules, and special considerations.
- Enhanced dispatch efficiency by streamlining communication processes between drivers and clients.
- Monitored and tracked dispatch communication systems.
- Managed customer accounts and invoicing.
- Communicated with customers to provide delivery updates and resolution.
- Monitored flow of paperwork and directed information to appropriate departments.
Afterhours Logistics Coordinator-Dispatcher
Fusion Transport
Oakbrook Terrace, IL
10.2020 - 12.2023
- Tracked orders and notified customers/brokers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collect documents from drivers and submit to customer.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Improved order accuracy through meticulous data entry and verification processes.
Transportation Logistics Manager
Ryder
Morris, IL
05.2018 - 08.2020
- Checking in /out drivers
- Scheduling drivers to doors for loading/unloading.
- Warehouse Management System-EWM
- Planned and supervised shipments from production to end scheduled daily and weekly routes.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Kept corporate departments and customers updated on critical shipments.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Answering calls/ Responding to emails via outlook.
- Monitor printer/scanner for incoming shipments.
Education
Associate of Science - Supply Chain Management
Joliet Junior College
Joliet, IL05.2025
Skills
- Logistics Management
- Problem-Solving
- Multitasking
- Problem-solving abilities
- Attention to Detail
- Organizational Skills
- Decision-Making
- Microsoft Office
- Customer Relationship Management
Timeline
Afterhours Dispatch Specialist
RWB TRUCKING
12.2023 - 08.2024
Afterhours Logistics Coordinator-Dispatcher
Fusion Transport
10.2020 - 12.2023
Transportation Logistics Manager
Ryder
05.2018 - 08.2020
Associate of Science - Supply Chain Management
Joliet Junior College
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