Cherea Westmoreland
Columbia ,SC
Summary
Dynamic and results-driven professional with exceptional customer service skills honed at Starbucks. Proven ability to enhance team performance and streamline operations through effective time management and problem-solving. Recognized for maintaining cleanliness and organization while fostering a welcoming atmosphere, ensuring customer satisfaction and repeat business.
Overview
13
13
years of professional experience
Work History
Barista
Starbucks
Columbia, SC
11.2023 - Current
- Provided exceptional customer service by engaging with customers and addressing inquiries promptly.
- Maintained cleanliness and organization of workstations to ensure compliance with safety standards.
- Operated espresso machines and brewing equipment efficiently to meet peak demand periods.
- Crafted high-quality beverages following standardized recipes and customer preferences.
- Assisted in training new team members on beverage preparation techniques and store protocols.
- Collaborated with team members to optimize workflow during busy shifts for improved service speed.
- Processed cash and credit transactions accurately while balancing registers at shift.
Cashier
Murphy's USA
Columbia, SC
03.2022 - 01.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and recommendations.
- Ensured store cleanliness and organization for optimal shopping experience.
- Handled customer complaints promptly, fostering a positive shopping environment.
- Participated in inventory management by restocking shelves as needed.
- Trained new cashiers on operational procedures and customer service standards.
Assistant Manager
Circle K
Columbia, SC
02.2019 - 03.2020
- Assisted in daily store operations, ensuring compliance with company policies and procedures.
- Coordinated employee schedules to optimize staffing levels and enhance customer service.
- Trained new staff on operational protocols and customer engagement strategies.
- Managed inventory processes, including stock replenishment and product placement for visibility.
- Monitored cash handling procedures to ensure accuracy and reduce discrepancies.
- Developed training materials for onboarding processes, enhancing consistency in employee performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
CNA
Rosewood Care Centers
Rockford, IL
02.2014 - 09.2014
- Assisted with daily living activities, enhancing patient comfort and well-being.
- Monitored vital signs, ensuring timely reporting to nursing staff for effective patient care.
- Maintained accurate patient records, supporting healthcare team in delivering optimal treatments.
- Collaborated with interdisciplinary teams to implement individualized care plans for residents.
- Provided emotional support and companionship, promoting positive mental health among patients.
Preschool Gymnastics Instructor
Gymnastics Academy of Rockford
Rockford, IL
02.2013 - 03.2014
- Provided exceptional customer service by engaging with customers and addressing inquiries promptly.
- Maintained cleanliness and organization of workstations to ensure compliance with safety standards.
- Operated espresso machines and brewing equipment efficiently to meet peak demand periods.
- Crafted high-quality beverages following standardized recipes and customer preferences.
- Assisted in training new team members on beverage preparation techniques and store protocols.
- Collaborated with team members to optimize workflow during busy shifts for improved service speed.
- Processed cash and credit transactions accurately while balancing registers at shift end
Education
Nursing Assistant
Rock Valley College
Rockford, IL12.2013
Skills
Time management
Friendly and outgoing
Attention to detail
Team player
Active listener
Problem-solving
Cash handling
Cleanliness
Exceptional customer service
Team leadership
Adaptive and creative
Order taking
Decision-making
Hospitality service expertise
Professional demeanor
Timeline
Barista
Starbucks
11.2023 - Current
Cashier
Murphy's USA
03.2022 - 01.2024
Assistant Manager
Circle K
02.2019 - 03.2020
CNA
Rosewood Care Centers
02.2014 - 09.2014
Preschool Gymnastics Instructor
Gymnastics Academy of Rockford
02.2013 - 03.2014
Nursing Assistant
Rock Valley College