Cheree Stokes
Roseville
Summary
Adaptable professional with experience as a barista at Starbucks and a medical assistant at Anona Medical Center. Proven skills in customer service, multitasking, and team collaboration. Successfully trained new staff while maintaining high standards of quality and ensuring efficient operations in fast-paced retail and healthcare environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Roseville
02.2022 - Current
- Trained new baristas on brewing techniques, drink recipes, and customer service protocols, improving team competency.
- Demonstrated strong multi-tasking abilities while upholding high service standards.
- Managed multiple tasks in fast-paced environment to ensure timely order preparation.
- Collaborated with team members to efficiently address peak service times and maintain operations.
- Created welcoming atmosphere by greeting customers and fostering positive interactions.
- Resolved customer complaints promptly, enhancing loyalty and satisfaction.
- Maintained cleanliness and organization of workstations for optimal service delivery.
- Ensured compliance with health and safety guidelines during state inspections.
Medical Assistant
Anona Medical Center
Largo
02.2009 - 05.2021
- Accurately recorded vital signs, including blood pressure and temperature, to support diagnoses.
- Administered medications under supervision of healthcare professionals to ensure patient safety.
- Assisted healthcare professionals during patient examinations and treatments, enhancing workflow efficiency.
- Performed basic laboratory tests and collected specimens, contributing to prompt test results.
- Documented patient medical records accurately to ensure compliance and accessibility.
- Scheduled patient appointments and coordinated referrals based on physician recommendations.
- Collaborated with healthcare team to improve patient care processes.
- Managed patient flow, answered phones, and greeted visitors professionally.
Education
Medical Assisting - Some college
Everest University
Largo, FL01-2009
High school or equivalent - Largo, FL
Pinellas Park High School
Largo, FL06-2006
Skills
- Coffee brewing methods
- Food handling procedures
- Cash handling expertise
- Service efficiency optimization
- Customer satisfaction
- Customer engagement strategies
- Team collaboration
- Time management
- Inventory management skills
- Microsoft Excel and Word
- Administrative experience
- Communication skills
- Phone etiquette
- Organizational skills
- Staff training
- Patient care
- Medical scheduling
- Patient record management
Certification
- Food Handler Certification, 04/25, 04/27
- Home Care Aide Certification
- First Aid Certification
- CPR Certification
Languages
American Sign Language, Beginner
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Barista
Starbucks
02.2022 - Current
Medical Assistant
Anona Medical Center
02.2009 - 05.2021
Medical Assisting - Some college
Everest University
High school or equivalent - Largo, FL
Pinellas Park High School