Tejzah Brooks-Hood
Akron
Summary
Versatile professional combining experience in food service, retail, and customer support. Expertise in crafting specialty beverages and guiding customers for optimal product selection. Strong commitment to cleanliness, teamwork, and effective communication, resulting in improved customer experiences and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista/Cocktail Bartender
Vicious Biscuit
Akron
08.2025 - Current
- Crafted specialty coffee drinks with high-quality ingredients, enhancing customer satisfaction.
- Delivered exceptional customer service in fast-paced environment, fostering repeat business.
- Trained new baristas on drink preparation and customer interaction, ensuring consistent service quality.
- Collaborated with team members to enhance customer experience during peak hours.
- Maintained cleanliness and organization of the workspace and equipment.
- Managed inventory of coffee beans and supplies to ensure product availability.
- Operated cash register, processed payments, and handled transactions efficiently.
Customer Service Associate
The Home Depot
Cuyahoga Falls
02.2024 - 10.2025
- Provide fast, friendly service by actively seeking out customers.
- Guided customers in product selection with tailored recommendations to enhance the shopping experience.
- Resolved customer inquiries and complaints through effective communication.
- Coordinated with team members to streamline workflow during peak hours, ensuring timely service.
- Conducted inventory checks and restocked shelves to meet demand.
- Informed customers about promotions and membership benefits, increasing awareness and engagement.
- Maintain assigned areas of the store, ensuring the department is clean, shoppable, and safe.
Dietary Aide
Akron General Hospital
Akron
01.2023 - 12.2023
- Prepared and served meals tailored to specific dietary restrictions and preferences, ensuring resident satisfaction.
- Set up trays and food service carts to deliver food to residents.
- Delivered snacks to the nurse station for distribution to specific residents.
- Maintained the cleanliness and organization of the kitchen and dining areas to promote a safe and welcoming dining environment.
- Followed safety protocols for food handling and sanitation practices.
- Monitored product expiration dates and disposed of spoiled or expired foods to ensure food safety and quality.
- Assisted in the ordering, receiving, storage, and inventory of food items.
Cashier/Customer Service
Seven Grains Natural Market
Tallmadge
08.2022 - 02.2023
- Maintained cash register and ensured proper cash handling procedures.
- Assisted customers with product selections and provided product information.
- Managed inventory levels by restocking shelves with organic products.
- Resolved customer inquiries and concerns in a polite and professional manner.
- Followed store policies for returns, exchanges, and refunds effectively.
Customer Service Associate
Walgreens
Akron
01.2022 - 07.2022
- Greet customers warmly and assist with product inquiries.
- Provide knowledgeable and courteous service at the register and on the sales floor.
- Addressed customer inquiries and complaints, facilitating timely resolutions.
- Handle returns, exchanges, and reward card redemptions.
- Operate the cash register to process sales transactions accurately.
- Stock shelves, endcaps, and displays with incoming merchandise.
- Addressed customer inquiries and complaints, facilitating timely resolutions.
- Organized store layout and maintained cleanliness to improve the shopping experience.
Education
High School Diploma -
St. Vincent - St. Mary High School
Akron, OH05-2021
Skills
- Mixology techniques
- Coffee brewing methods
- Customer service and support
- Cashiering and transactions
- Coffee brewing methods
- Retail sales and merchandising
- Training and development
- Windows operating system
Certification
- ServSafe, Food Handler Certification
- Driver's License, 02/01/24, 02/01/28
Languages
English, Fluent
Accomplishments
- All-Northeast Ohio Girls Basketball Division II 3rd Team
- Western Reserve Girls Basketball Coaches Association Honorable Mention
- Joy Park Neighborhood Federation Scholarship Winner 2021
Affiliations
- Ed Davis Girls and Boys Basketball Camp Volunteer
- St. Vincent - St. Mary Youth Girls Basketball Camp Volunteer
Timeline
Barista/Cocktail Bartender
Vicious Biscuit
08.2025 - Current
Customer Service Associate
The Home Depot
02.2024 - 10.2025
Dietary Aide
Akron General Hospital
01.2023 - 12.2023
Cashier/Customer Service
Seven Grains Natural Market
08.2022 - 02.2023
Customer Service Associate
Walgreens
01.2022 - 07.2022
High School Diploma -
St. Vincent - St. Mary High School