Chereeah Chaney
Savannah,GA
Summary
I’m a diligent professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with security requirements and sales targets. I also consider myself resourceful & recognized for high productivity and efficient task completion. Excelling in client relationship management and regulatory compliance. Strong problem-solving abilities, communication skills, and adaptability ensure success in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Remote Banker
First National Bank Texas
Savannah, Georgia
06.2022 - 02.2025
- Conducted risk assessments on potential loan applicants to assess creditworthiness.
- Tracked payments, account updates and customer interactions.
- Assisted customers by answering banking questions and recommending solutions.
- Negotiated terms and rates for loans and lines of credit with clients.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
Call Center Representative
MCI Telecommunications
Savannah, GA
03.2020 - 01.2022
- Offered additional products or services to enhance customer experience.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Updated customer accounts, addresses and contact information within call management databases.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Claims Representative
EviCore Healthcare formerly Care Core National
Savannah, GA
12.2019 - 11.2021
- Collaborated with healthcare providers to verify treatments and ensure accurate claim payments.
- Communicated effectively with policyholders, providing updates and explaining the claims process clearly.
- Developed strategies to reduce the number of denied or delayed claims within assigned portfolio.
- Assisted claimants, providers and clients with problems or questions regarding claims.
Education
High School Diploma -
Sol C Johnson Highschool
Savannah, GA05-2018
Skills
- Risk assessment
- Trouble shooting
- Customer service
- Financial analysis
- Strong organization skills
- Communication
- Proficient in problem solving with customers
Timeline
Remote Banker
First National Bank Texas
06.2022 - 02.2025
Call Center Representative
MCI Telecommunications
03.2020 - 01.2022
Claims Representative
EviCore Healthcare formerly Care Core National
12.2019 - 11.2021
High School Diploma -
Sol C Johnson Highschool