Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Hi, I’m
Markisha Jackson
Las Vegas,NV
Summary
Overview
10
years of professional experience
Work History
US Bank
Remote Banker
03.2021 - 03.2025
Job overview
- Assisted customers with routine inquiries regarding account balances and account information
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Initiated cross-selling strategy that significantly increased uptake of additional banking products and services.
Wyndham
Remote Customer Service
12.2017 - 06.2020
Job overview
- Process claims for deferments, adjusting loan interest and submitting claims with 100% accuracy
- Answering customers inquiries about loan payments and repayment options
- Worked in a Noise free private setting Remotely (from home Office)
- Resolved customer inquiries regarding billing, charges, and payments
- Provided timely follow up on past due accounts using phone calls, emails or letters
- Generated requests for refund checks for overpayment
Expert Global Solutions
Customer Service Lead
12.2014 - 03.2017
Job overview
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Organized regular team meetings to share best practices, driving continuous improvement within the department.
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
Education
Canyon Springs
High School Diploma
University Overview
Skills
- Fraud Prevention
- Claim processing at 100% accuracy
- Benefits Explanation
- Payment Processing
- Microsoft Excel,Office, Powerpoint
- Deescalation
- Product promotion
- Active listening
- Critical thinking
- Computer proficiency
Timeline
Remote Banker
US Bank
03.2021 - 03.2025
Remote Customer Service
Wyndham
12.2017 - 06.2020
Customer Service Lead
Expert Global Solutions
12.2014 - 03.2017
Canyon Springs
High School Diploma
Similar Profiles
Missy MannMissy Mann
Third Party Risk Consultant at US BankThird Party Risk Consultant at US Bank
Jessica LANGE-CONNERSJessica LANGE-CONNERS
Small Business Specialist III at US BankSmall Business Specialist III at US Bank
Stephanie SimsStephanie Sims
IT Audit Manager – Risk and Compliance at US BankIT Audit Manager – Risk and Compliance at US Bank
Danielle M. RobinsonDanielle M. Robinson
Pharmacy Technician / Biller at Domale UnlimitedPharmacy Technician / Biller at Domale Unlimited
Susan Van NiekerkSusan Van Niekerk
Executive Assistant | Head of People & Events at Gokhale MethodExecutive Assistant | Head of People & Events at Gokhale Method