Cherelle Capers
Charlotte,N.C.
Summary
Knowledgeable professional with over 10+ years of extensive experience in property management, real estate, and banking. Motivated leader with solid skills in organization and prioritization. Adept at establishing rapport with clients; dedicated to maintaining customer satisfaction. Committed team player with a positive demeanor who strives to collaborate with all team members and promote the company's vision.
Overview
9
9
years of professional experience
Work History
Real Estate Coordinator
Mecklenburg County
Charlotte, NC
04.2023 - Current
- Manage over 50 commercial leases and all property management files including financial spreadsheets for reporting purposes
- Negotiate leases for office spaces, providing property management services for spaces leased by the County
- Manage County encroachments while assisting with additional real estate services
- Review leases and legal documents with attorneys
- Established a spreadsheet to build out procedures for the team's compliance structure
Property Management Team Lead
Ribbon Home
Charlotte, NC
11.2020 - 12.2022
- Served as senior leader spearheading multiple high-impact projects while meeting deadlines and external escalations
- Created and implemented detailed project plans outlining goals, timelines, and resources to align with company objectives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Maintained and refined team metrics, reporting on results to internal stakeholders
- Managed portfolio of over 500 clients including handling all resident services and HOA issues
Assistant Property Manager
RE Carroll Management
Charlotte, NC
06.2018 - 11.2020
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team
- Achieved 90% or higher monthly leasing goals
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns and maintenance issues
- Prepared lease signings, delinquency reports, renewals, and weekly market surveys for lease-up property
- Assisted in preparation of annual budgets, monitoring expenses to ensure financial goals were met
Residential Property Manager
Rinehart Realty
Rock Hill, SC
09.2019 - 06.2020
- Scheduled meetings with homeowners for new property management services
- Processed eviction paperwork, and residents' move-out dispositions
- Effectively collected rental payments for current and past-due balances
- Oversaw management of 100 properties while providing general service to tenants.
Assistant Residential Property Manager
Turner Properties
Columbia, SC
02.2015 - 06.2018
- Verified income and processed applicants background checks for new rental applications
- Managed portfolio over 1000+ single-family homes to include any resident relations
- Conducted lease signings, renewals, and memos for residents
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication
Education
B.S - Psychology -
South University
Columbia, SC01.2018
Skills
- Customer Service
- Vendor Relations
- Sales Management
- Project Portfolio Management
- Budgeting and Cost Analysis
- Trainer & Mentor
- Problem-Solving
- CRM-Hubspot
- Yardi
- Propertyware
- Rently
- Slack
- AppFolio
- SalesForce
- Looker
- Microsoft Office
- Google Suites
Timeline
Real Estate Coordinator
Mecklenburg County
04.2023 - Current
Property Management Team Lead
Ribbon Home
11.2020 - 12.2022
Residential Property Manager
Rinehart Realty
09.2019 - 06.2020
Assistant Property Manager
RE Carroll Management
06.2018 - 11.2020
Assistant Residential Property Manager
Turner Properties
02.2015 - 06.2018
B.S - Psychology -
South University
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