Cherelle Peterson
Harrisburg,PA
Summary
Versatile and achievement-oriented professional with a strong background in healthcare and customer service, notably at Artis Assistant Living. Excelled in applying immunohistochemical testing and enhancing patient interaction, significantly improving patient care standards. Skilled in mentoring teams and streamlining operations, demonstrating exceptional leadership and technical abilities.
Overview
12
12
years of professional experience
Work History
Medtech
Artis Assistant Living
01.2022 - Current
- Managed patient records using electronic health record software to ensure accurate data tracking.
- Implemented sterile techniques to prevent contamination in sample collection.
- Operated blood analyzers to determine patients' health statuses.
- Prepared laboratory samples for analysis and testing.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
Lead Registered Behavior Technician
New Story School
Harrisburg, PA
02.2019 - 02.2022
- Applied behavior intervention techniques to decrease maladaptive behaviors.
- Implemented evidence-based practices to enhance treatment efficacy.
- Conducted regular training sessions for staff on behavior management practices.
- Developed individualized behavior plans tailored to patient needs.
- Mentored junior technicians in behavior analysis methods and patient interaction.
Account Specialist
Select Medical
Harrisburg, PA
01.2017 - 01.2019
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Analyzed financial data and generated accurate, insightful reports for management.
- Ensured compliance with industry regulations by diligently reviewing account documentation and transactions.
Restaurant General Manager
Joe Ks Brewhouse
Harrisburg
01.2013 - 01.2019
- Maximized profitability by assessing pricing strategies and adjusting menu offerings.
- Cultivated motivated team by implementing ongoing training programs.
- Carefully interviewed, selected, trained, and supervised staff.
- Enhanced customer experience with refined service protocols.
- Elevated guest satisfaction by training staff on personalized service techniques.
- Streamlined kitchen operations by introducing new inventory management techniques.
- Cultivated talented team by implementing ongoing training programs.
Education
International Business Management
University of Phoenix
Moline, MI06.2026
Skills
- Direct patient care
- Patient interaction
- Immunohistochemical testing
- Medical record documentation
- Patient vital taking
- Maintaining equipment
Timeline
Medtech
Artis Assistant Living
01.2022 - Current
Lead Registered Behavior Technician
New Story School
02.2019 - 02.2022
Account Specialist
Select Medical
01.2017 - 01.2019
Restaurant General Manager
Joe Ks Brewhouse
01.2013 - 01.2019
International Business Management
University of Phoenix