Cheri Cole
Gulf County Courthouse
Wewahitchka,FL
14
years of professional experience
Results-driven professional with extensive experience at Gulf County Courthouse, excelling in document management and customer communication. Proven ability to enhance operational efficiency and reduce wait times through effective case file coordination and meticulous data entry. Skilled in legal terminology and committed to maintaining confidentiality while delivering exceptional service.
Work History
11 Years 2 Months
09.2010 - 11.2021
11 Years 2 Months
Clerk
United States Postal Service, USPS | Ranburne, AL
09.2010 - 11.2021
- Processed incoming and outgoing mail efficiently using automated sorting systems.
- Assisted customers with inquiries, ensuring timely resolution of issues and enhancing service quality.
- Maintained accurate records of postal transactions and inventory management for improved efficiency.
- Adhered to safety protocols while handling mail and packages, contributing to workplace safety standards.
- Utilized tracking software to monitor package status, providing real-time updates to customers.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
2 Years 2 Months
03.2022 - 05.2024
2 Years 2 Months
Deputy Clerk
Gulf County Courthouse | Port Saint Joe, FL
03.2022 - 05.2024
- Processed court documents and maintained accurate filing systems.
- Assisted in managing case files and scheduling hearings efficiently.
- Coordinated communications between court personnel and the public.
- Conducted research on legal procedures to support clerical functions.
- Managed payment processing for fines, fees, and court costs accurately.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
Education
Photography
Art Institute of Atlanta | GA
Attended three years and had to quit for lack of funds.
Skills
Filing systems
Document preparation
Policy enforcement
Legal terminology
Calendar management
Telephone etiquette
Cash handling
Prioritization
Timeline
Deputy Clerk
Gulf County Courthouse
03.2022 - 05.2024Read more
Clerk
United States Postal Service, USPS
09.2010 - 11.2021Read more
Art Institute of Atlanta - , Photography
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