Melissa Gillespie
73401, Ardmore, Oklahoma, United States
Summary
Detail-oriented professional with a strong background in customer service and administrative support. Known for effective communication and organizational skills, contributing to enhanced productivity and client satisfaction.
Overview
25
25
years of professional experience
Work History
Clerk
Lasley's One Stop
Ardmore, OK
02.2025 - Current
- Assisted with daily clerical tasks, including filing and data entry.
- Supported team by organizing documents and maintaining accurate records.
- Operated office equipment to facilitate smooth workflow and communication.
- Updated databases with new information to ensure accuracy and accessibility.
- Responded to inquiries, providing timely information and assistance to customers.
- Maintained a clean and organized workspace to enhance productivity and focus.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Supported executive decision-making by providing detailed reports and summaries of office activities.
- Assisted in budget preparation to ensure financial efficiency within department.
- Enhanced customer service with timely and accurate information when handling inquiries.
Home Health Aide
Self-employeed
Ardmore, OK
11.2023 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health conditions, reporting changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Administered prescribed medications according to care plans and protocols.
- Maintained accurate records of client care and progress for review by supervisors.
- Assisted in mobility and transportation for clients to medical appointments or errands.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
- Developed individual care plans for clients based on specific needs.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided direct personal care and administrative services to clients.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Utilized universal precautions and infection control principles in all aspects of care.
- Administered medications in accordance with doctor's instructions.
- Documented vital statistics and coordinated with health care providers.
- Scheduled and coordinated medical appointments.
- Developed and implemented care plans for clients.
- Improved patients' comfort with massage and application of topical treatments.
- Constructed cognitively stimulating activities.
- Trained new staff members on best practices for home health care.
- Researched and recommended community resources to meet clients' needs.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
OTR Truck Driver
Smartway Express
Fresno, CA
09.2018 - 11.2023
- Operated long-haul trucks to deliver goods across regional routes efficiently.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance.
- Managed documentation for freight bills, delivery receipts, and logs accurately.
- Communicated with dispatchers regarding route changes and delivery schedules effectively.
- Adhered to federal and state transportation regulations to maintain compliance standards.
- Navigated using GPS systems and maps to optimize delivery routes consistently.
- Maintained logs of driving hours, mileage, and fuel consumption meticulously.
- Assisted in training new drivers on safety protocols and operational procedures effectively.
- Made sure that deliveries were on time for scheduled appointments.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
- Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Reported vehicle and roadside issues in accordance with company policies to maintain route transparency.
- Increased on-time deliveries by planning efficient routes and maintaining regular communication with dispatch teams.
- Inspected vehicles and completed routine maintenance to keep equipment in good working order.
- Safely navigated challenging weather conditions, utilizing defensive driving techniques to ensure timely delivery without compromising safety.
- Delivered goods to customers both locally and long distance.
- Contacted customers to report delayed delivery times.
- Communicated regularly with dispatcher to provide updates on delivery times.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Charted out upcoming routes with GPS technology and maps.
- Contacted dispatch to report delivery incidents and determine best methods for resolution.
- Inspected vehicles to identify potential mechanical problems and confirm reliability before each drive.
- Communicated with company dispatchers to alert of any issues or delays.
- Recorded trip details on ELD to provide complete accounts of miles traveled, rest times and expenses.
- Secured freight during stops and rest periods to prevent theft.
- Operated with safety and skill to avoid accidents and delays.
- Completed multi-day and overnight trips every month.
- Maintained open communication with dispatching staff to stay on top of scheduling changes and keep customers well-informed.
- Reduced maintenance costs with thorough pre-trip inspections and regular vehicle upkeep to minimize unexpected breakdowns.
- Inspected vehicle on daily basis, reporting any damage or issues to maintenance for immediate resolution.
- Maintained a clean driving record by adhering to all traffic laws and company policies, demonstrating responsibility and professionalism on the road.
- Kept meticulous logs of correspondence with customers and freight recipients.
- Completed specialized training courses to expand skill set, including hazardous materials transportation certification for additional route options.
- Organized accurate and compliant shipping paperwork and financial records to avoid errors.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Collaborated with fellow truck drivers to share best practices, improve performance, and promote a supportive working environment.
- Completed average of [Number] miles per day in [Number]-hour shifts to maintain delivery schedules.
- Strengthened relationships with clients through consistent professionalism, clear communication, and attention to detail in meeting their specific needs.
- Improved fuel efficiency by monitoring driving habits and implementing best practices for long-haul trips.
- Completed [Number]% of freight deliveries on time or ahead of schedule.
- Supported warehouse operations during loading and unloading procedures, ensuring proper handling of cargo to minimize damage.
- Minimized downtime between assignments by actively communicating availability status and promptly responding to dispatch requests for new jobs.
- Enhanced overall safety culture within the company by actively participating in safety meetings and offering suggestions for improvement based on personal experience.
- Identified best routes per delivery and navigated to each location using [Type] GPS devices.
- Loaded and unloaded goods and freight from tractor trailers, heavy duty trucks and flatbed vehicles.
- Helped company improve transportation efficiency [Number]% through on-time deliveries.
- Followed road safety regulations and completed [Number]% of freight deliveries without accident or truck malfunction.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Enhanced customer satisfaction by providing timely updates on shipment progress and professionally addressing any concerns or inquiries.
- Continuously updated knowledge of industry trends, regulations, and best practices through participation in workshops, seminars, and online resources.
- Drove heavy-duty vehicles with [Type] trailers to deliver [Type] products across [Location].
- Managed efficient loading, unloading and security of customer freight, taking care with fragile items and diligently bracing loads, balancing weights and preventing shifting.
- Proactively addressed potential issues with shipments by regularly inspecting cargo for securement and adjusting as necessary during transit.
- Optimized routes based on road knowledge, traffic updates and GPS data.
- Escalated critical issues to supervisor for immediate correction.
- Contributed to company growth by consistently achieving high miles driven per month without sacrificing safety or punctuality standards.
- Transported freight via [Type] trucks between [Number] cities on weekly cycle.
- Assisted in the training of new drivers by sharing knowledge, providing guidance, and offering constructive feedback on performance improvement areas.
- Facilitated smoother border crossings when transporting international shipments through familiarity with customs documentation requirements and efficient processing procedures.
- Dropped and hooked trailers and changed configuration of equipment.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected load security and checked for damages.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed routine maintenance on truck to keep in working order.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Answered roadside assistance calls for tows and other vehicle support.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
Assistant Manager
McDonald's
Ardmore, OK
01.2001 - 09.2018
- Oversaw daily operations, ensuring efficiency and adherence to company policies.
- Led team meetings to align departmental goals and improve communication among staff.
- Trained new employees on procedures and best practices for operational excellence.
- Developed strategies to enhance customer satisfaction through improved service delivery.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Implemented training programs that increased team productivity and employee engagement.
- Collaborated with management to streamline workflows, reducing turnaround times significantly.
- Mentored junior staff, providing guidance on career development and skill enhancement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Implemented staff training programs to elevate service standards and knowledge.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Conducted performance evaluations and provided constructive feedback to employees.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Enhanced team productivity by streamlining operational processes.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved operational efficiency by adopting new technology for inventory management.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
High School Diploma -
Westland High School
Columbus, OH05-1994
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Filing systems
- Database entry
- Administrative tasks
- Prioritization
- Relationship building
- File maintenance
- Document management
- Database management
- Research
- Quality control
- Basic accounting
- Mail handling
- Processing mail
- Quality management
- Schedule and calendar management
- Mail sorting
- Typing speed
- File and database management
- Proofreading
- Point of sale operation
- Record preparation
- Spreadsheet development
- Information security
- Calendar management
- Correspondence writing
- Bookkeeping
- Expense reports
- Meeting coordination
- Sales expertise
- Operations support
- Billing and coding
- Proficient in [type] technology
- Driver correspondence
- Travel arrangements
- Driver communications
- Handling payments
- Scanning and copying
- Fine collection
- Confidentiality
- Supply tracking
- Verbal and writing communication
- Peer relationships
- Multitasking Abilities
- Multitasking
- Attention to detail
- Time management
- Customer communication
- Problem-solving
- Flexible and adaptable
- Customer service
- Organizational skills
- Microsoft office
- Teamwork and collaboration
- Professional and mature
- Data entry
- Excellent communication
- Creative thinking
- Record sorting and filing
- Team collaboration
- Document typing and formatting
- Records maintenance
- Document review
- Written communication
- Staff training
- Information processing
- Materials organization
- Conflict resolution
- Task prioritization
- Inventory assessment
- Analytical thinking
- Scheduling
- Data entry and 10-key
- Basic bookkeeping
- Decision-making
- Document editing
- Invoice processing
- Outgoing mail preparation
- Staff supervision
- Office machine operation
- Scheduling and calendar management
- Strategic planning
- [Software] proficient
- Office supply management
- Switchboard operation
- Meeting planning
Timeline
Clerk
Lasley's One Stop
02.2025 - Current
Home Health Aide
Self-employeed
11.2023 - Current
OTR Truck Driver
Smartway Express
09.2018 - 11.2023
Assistant Manager
McDonald's
01.2001 - 09.2018
High School Diploma -
Westland High School