Michelle De La Cruz
Hesperia,CA
Summary
Hardworking and dependable, offering 10+ years of customer service experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support sale growth.
Overview
10
10
years of professional experience
Work History
Clerk
Stater Brothers
Barstow, CA
02.2021 - 09.2021
- Processed payments, refunds, and exchanges accurately and efficiently.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
Deli Clerk
Stater Brothers
Barstow, CA
02.2021 - 04.2021
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Stocked shelves with fresh items daily.
- Rotated product on shelves to ensure freshness.
- Adhered to health and safety standards while preparing food.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
Assistant Manager
Torrid
Victorville, CA
01.2012 - 08.2016
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
High School Diploma -
Silverado High School
Victorville, CA06-2004
Skills
- Cash Management
- Customer Satisfaction
- Telephone Etiquette
- Professional Telephone Demeanor
- Verbal And Writing Communication
Timeline
Clerk
Stater Brothers
02.2021 - 09.2021
Deli Clerk
Stater Brothers
02.2021 - 04.2021
Assistant Manager
Torrid
01.2012 - 08.2016
High School Diploma -
Silverado High School