Cheri Cruz
Denver,CO
Overview
12
12
years of professional experience
Work History
Healthcare Billing Specialist-Supervisor
Revenue Enterprises
Aurora, CO
07.2019 - Current
- Assist patients with questions and settle their balances, guide to the appropriate
- Efficiency and time management; keep accurate records, work email/communications timely
- Manage WQ’s, Escalated calls, Manage Calendar, Update multiple systems to keep information accurate
- Set personal monthly goals; Review monthly collections, Daily Contacts, KPI’s
- Collaborate with other departments and clients to maintain workflow
- Train team, professional development, attend/run meetings
Gold Wellness Advocate
dōTERRA
Pleasant Grove, UT
12.2014 - Current
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Assisted clients in understanding their available options and helped them select the right kits for their wellness needs.
- Collaborated with colleagues and team to discuss market information and strategies.
- Graduated in the top 100 in a special traveling program to support my team.
- Manage and actively engage on my customer Facebook page to keep my team and customers apprised of updates as well as educate and run monthly incentives.
- Developed and implemented tailored service plans to the needs of particular clients.
- Qualified to attend our leadership conference.
- Mentor leaders on a weekly/monthly or as needed basis on team and cross line team members. Work on creating goals and working outside of comfort zone.
- Create business plans with builders/leaders on my team
Timeline
Healthcare Billing Specialist-Supervisor
Revenue Enterprises
07.2019 - Current
Gold Wellness Advocate
dōTERRA
12.2014 - Current