I love outdoor sporting such as fishing; camping; and spending time with the family
Cheri Doucet
Dry Prong,LA
Summary
Professional with background in healthcare management, bringing valuable experience in streamlining operations and boosting clinic performance. Known for fostering collaborative team environment and driving quality improvements. Dependable and adaptable, excelling in dynamic settings with focus on patient care and staff development.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Relocating to the Dallas / Ft. Worth metroplex, eager to find opportunities to continue career with CHRISTUS Health.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Practice Manager
CHRISTUS Primary Care Specialists
02.2019 - Current
- Company Overview: Acquisitioned July 2020
- Managing day -to-day operations of a primary care clinic
- Managing finances, including budgets and payroll
- Collaborating with medical personnel to develop and implement workflows and strategies
- Monitor inventory and place orders for resupply
- Quality and Compliance; ensuring compliance with industry regulations
- Managing, hiring, training, and supervision of associates in accordance with CHRISTUS policies and procedures
- Human Resource: Evaluates employee performance, promotions, and disciplinary actions in a timely manner
- Conflict resolution to ensure great outcomes
- Credentialing for health care plans, CAQH (Council for Affordable Quality Healthcare) file maintenance and attestation; hospital reappointment for physicians
- Review of monthly reports for financial and productivity purposes
- Monthly Staff meetings for training and educational purposes, review of productivity, and goals
- Collaborating with associates to promote a culture of respect, growth, and teamwork
- Collaborate closely with providers to review quality patient care, quality measures, productivity, workflows, and documentation of medical record, as well as proper use of CPT codes in accordance with guidelines
- Acquisitioned July 2020
TCD (Trans Cranial Doppler) Coordinator
Louisiana Eye and Laser
09.2018 - 02.2019
- Develop and organize a protocol for new diagnostic Trans Cranial Doppler ultrasound
- Ensure all documentation meets quality and compliance measures
- Collaborate with a team to ensure all procedures are in accordance with compliance
- Scan and upload results from portal for physicians’ interpretation
- Follow up on documentation, quality, and timeliness
Assistant to Quality and Compliance Director
Louisiana Eye and Laser
07.2015 - 09.2018
- Credentialing for health care plans, vision plans, CAQH (Council for Affordable Quality Healthcare) file maintenance and attestation; and hospital reappointment for twelve providers
- Responsible for ongoing quarterly patient satisfaction survey inquiries for each physician, prepared quarterly reports along with patient concerns for review by Practice Administrator
- Training of new employees on HIPAA, OSHA, and software usage
- Maintain knowledge on HITECH (Health Information Technology for Economic Clinical Health) and Cyber Security
- Patient Portal education and support, medical records, release of information, risk management
- Monitored Performance Quality Measures for MIPS (Merit-based Incentive Payment System)
- Responded to interfacing issues; worked with the practice management system vendor and electronic medical record vendor to resolve issues
- Diagnosed, troubleshot, evaluated, and resolved issues related to computer hardware, software, and network printers; escalated complex issues to vendor support
Front Office
Louisiana Eye and Laser
07.2014 - 06.2015
- Patient registration, POS collections; copays and deductibles
- Triage phone calls and scheduled appointments
- Verified Insurance coverage
- Release of Information, medical records maintenance, and patient portal support
- Upload documents into the electronic medical record
Loan Officer
Dresser Alexandria Federal Credit Union
06.2003 - 07.2014
- Review credit applications, process loans, and paperwork; including DMV paperwork and notarization
- Review of financial documents
- Maintained a daily cash drawer of $5,000.00, posted deposits, withdrawals, and payments
- Worked closely with Credit Committee and Board of Directors in review of loans
- Monthly reporting to the three major credit bureaus
- ACH (Automatic Clearing House) and EFT (Electronic Funds Transfer) posting
- Ensuring compliance with NCUA
Education
Associate of Applied Science - Health Information Technology
DeVry University
1200 E. Diehl Rd, Naperville, IL 6056312-2012
Skills
- Schedule Management
- Staff Management
- Practice Management
- Workflow Management
- Policy Implementation
- Records Management
- Policy and procedure development
- Employee performance
- Strategic Planning
- Electronic Health Records
- Payroll Administration
- New Hire Training
- Staff Development
- Budget Oversight
- Supplies Ordering
- Workflow Planning
- Human Resources
- Regulatory Compliance
- Marketing
- Referral management
- Continuous Improvement
- Policy Development
- Performance Metrics
- Budgeting expertise
- Strategic business planning
- Resource Management
- HIPAA and OSHA regulations
- Managing medical practices
- Hiring medical personnel
- Insurance referral facilitation
- Workflow efficiency
- Employee operations
- Managing files and records
- Clinical improvement initiatives
- Process Improvement
- Decision-Making
- Training and mentoring
- Staff Supervision
- Critical Thinking
- Patient Relations
- Staff Scheduling
- Facility Oversight
- Patient Education
- Employee Work Scheduling
- Problem Identification
- Employee Recruitment and Hiring
- Employee Performance Evaluations
- Performance monitoring
- Clinical Staff Management
- Employee Supervision
- Employee Training Program
- Multidisciplinary team collaboration
- Personnel Management
- Financial Reporting Coordination
- Data Analysis
- Financial Operations Oversight
- Patient Advocacy
- HIPAA Guidelines
- Profit improvements
- Patient education and counseling
- Facility Inspections
- Budget Development
- Records Maintenance
- Quality Control
- Inventory and restocking
- Loss prevention management
- Clinical Quality Program Standards
- Patient Safety
- Emergency Readiness
- Epic Systems
- Process Implementation
- Accreditation Coordination
- Profitability Strategies
- Wellness Services
- Human Resources Management
- Risk Analysis
- Project Oversight
- Medicare Compliance
- Risk Management
- Information Systems Development
- Patient Care Assessment
- Drug utilization review
- Medical clinical procedures
- Quality Assurance Controls
- Immunizations
- Instructional Material Development
Teamwork and Collaboration
Friendly, Positive Attitude
Verbal Communication
Calm Under Pressure
Certification
- AHIMA National Board Certification, RHIT, 10/01/13, present
- Former Louisiana Notary Public, 03/01/03, 05/31/24, did not renew due to moving out of state
References
- Wendy Bordelon, Personal Friend, 318-419-3132, I have known Cheri Doucet for over 25 years. She has an extremely outgoing personality and an extremely strong work ethic. She would be an asset to any employer. She is self-motivated and will complete her job duties in a timely manner.
- Ann Murray, Former HR Director/Louisiana Eye and Laser, 318-792-0419, annmurray@bellsouth.net, I have worked alongside Cheri Doucet for a few years and would highly recommend her for any professional employment. She is an honest, conscientious, moral, hardworking, friendly employee who is genuinely interested in seeking best practices for the company of which she is employed and strives to help coworkers in any way she can. She would be a valuable asset to any business. Feel free to contact me if you have any questions or concerns.
- Deborah Novotny-Upton, Former Director of Quality and Compliance/Louisiana Eye and Laser, 318-201-2025, deborahnovotny@gmail.com, Cheri Doucet is a high-quality individual. Cheri has a hard work ethic. She has integrity as an individual and employee. You will see she is dedicated, and loyal. Having supervised Cheri for four years I can acknowledge that she is highly skilled and professional. She always enjoys new challenges and embraces new opportunities. She learns new things quickly. She has consistently been an asset to me these last four years. Please feel free to contact me if you would like further information.
Timeline
Practice Manager
CHRISTUS Primary Care Specialists
02.2019 - Current
TCD (Trans Cranial Doppler) Coordinator
Louisiana Eye and Laser
09.2018 - 02.2019
Assistant to Quality and Compliance Director
Louisiana Eye and Laser
07.2015 - 09.2018
Front Office
Louisiana Eye and Laser
07.2014 - 06.2015
Loan Officer
Dresser Alexandria Federal Credit Union
06.2003 - 07.2014
- AHIMA National Board Certification, RHIT, 10/01/13, present
- Former Louisiana Notary Public, 03/01/03, 05/31/24, did not renew due to moving out of state
Associate of Applied Science - Health Information Technology
DeVry University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- CHRISTUS HEALTH
- AHIMA
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingQuote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Interests
I relish quality time spent with family and friends
I love to read, sew, and cook
Accomplishments
My biggest accomplishment and one I am most proud of; is developing a culture of respect, collaboration, and teamwork with a dysfunctional team.
Software
Microsoft Office
INFOR
Heisenberg II
Concur
Quick Books
Outlook
MD Staffing
Sharepoint
Qualitrics
Epic Productivity Efficiency Web
Joint Commission Resource Portal
Languages
English
Full Professional
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