Kelli Carter
Garden City,MI
Summary
Compassionate individual with established experience providing support to others. Have demonstrated the ability to create and put into practice an open communication line with people. I would be a great asset and fit as a paraprofessional given that I have two special needs children at home and feel that the experience will help in with certain circumstances when they occur. I look forward to the opportunity.
Overview
9
9
years of professional experience
Work History
Assistant Manager/Medical Assistant
Primary Care Specialists
10.2018 - 01.2021
- Performed front desk admin duties including answering the telephone and checking in/out patients.
- Completed regular inventory counts to verify stock levels, ordered supplies, and forecast future needs.
- Offered hands-on assistance to patients, assessing their needs, and offering compassionate care.
- Generated repeat business through exceptional customer service and responded to patient concerns with friendly and knowledgeable service.
- Verified insurance and obtained referrals for patients.
Medical Assistant
Michigan Institute Of Urology
04.2018 - 10.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations and collected medical information such as blood pressure and weight.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in a clinic and environment.
- Assisted Doctor with routine procedures and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
Caregiver
Crystal Creek Assisted Living
05.2013 - 12.2016
- Assisted patients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and assisted with administering medication if the patient was unable to do so.
- Engaged patients in meaningful, compassionate conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
11.2011 - 08.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Verified insurance and obtained referrals for patients.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
Education
Medical Assistant - Medical
Ross Medical School
Canton, MI04.2018
Skills
- Great communication skills
- HIPAA Guidelines
- Administrative Duties
- Clerical Support
- Obtaining Authorizations
- Dressing Changes
- Compassionate Individual
- Medication Assistance
- CPR
- Insurance verification
- Appointment scheduling
Timeline
Assistant Manager/Medical Assistant
Primary Care Specialists
10.2018 - 01.2021
Medical Assistant
Michigan Institute Of Urology
04.2018 - 10.2018
Caregiver
Crystal Creek Assisted Living
05.2013 - 12.2016
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
11.2011 - 08.2012
Medical Assistant - Medical
Ross Medical School
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