Cheri Hancock
Sorriso Italian Kitchen
Conroe,TX
1
Certification
27
years of professional experience
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously, with a high degree of accuracy.
Work History
Server
1 Year 2 Months- Breakfast server position
- Delivered attentive table service while following guest service
- Coordinated with kitchen to ensure timely, accurate food and drink delivery.
- Processed checks accurately and handled payment transactions with efficiency and discretion.
- Resolved guest concerns professionally, preserving positive dining experiences and service consistency.
Server
2 Years 3 Months- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Sales, Server
1 Year 8 Months- Several
- Spent two years traveling the United States and working seasonal jobs
- I have been a supervisor in retail, safety coordinator in agriculture and server in a resort
- All jobs left in good standing
- Looking to settle back down in the Montgomery County area.
Office Manager
6 Years 5 Months- Manage needs of more than 70+ employees with accuracy
- Exceptional customer service background in several environments from food service to agriculture
- Resolved customer complaints and answered customers' questions regarding policies and procedures
- Orientation of new employees with correct forms and direct deposit information
- Processed payroll paperwork for new employees, including medical insurance and payroll deductions
- For cattle and feeding including UCC's and bank subordinations.
Server/Banquet Captain/Manager
10 Years 2 Months- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
- Followed safety procedures and incorporated safety equipment to reduce injury and loss
- Interpreted instructions to schedule and set up events to client specifications
- Served meals to customers according to established guidelines
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
Education
- General Studies
Skills
Dependable and Responsible
Organization and Time Management
Problem-Solving
Self-Motivated
Attention to Detail
Excellent Communication
Certification
- TABC certified
- Food handlers
Timeline
Server
Sorriso Italian Kitchen
08.2025 - CurrentRead More
Server
Hyatt Regency Conroe
05.2023 - 08.2025Read More
Sales, Server
Delaware North, Lajitas Golf Resort
06.2021 - 02.2023Read More
Office Manager
Champion Feeders, LLC
01.2015 - 06.2021Read More
Server/Banquet Captain/Manager
Hyatt, Marriott, Olive Garden
01.2000 - 03.2010Read More
Macarthur High School
from General Studies
Read More