Cheri Hines
Phoenix,AZ
Summary
Detail-oriented Compliance Supervisor offering 10 years of expertise in risk management, policy development and strategic planning. Advanced knowledge of regulatory compliance with proven track record of partnering with executives and business leaders to identify vulnerabilities and create corrective actions. Collaborative and team-oriented with excellent communication and interpersonal skills to foster strategic partnerships and promote company reputation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Machine Compliance Supervisor
Salt River Pima-Maricopa Indian Community
12.2022 - Current
- Conducted thorough audits for improved risk management and mitigation strategies.
- Managed a team of junior compliance officers, fostering professional growth and skill development within the department.
- Maintained a thorough understanding of relevant industry trends, using this knowledge to inform strategic decision-making and future compliance initiatives proactively.
- Evaluated third-party vendors to ensure adherence to company-specific and regulatory requirements, reducing potential liabilities.
- Implemented effective record-keeping practices that streamlined access to essential documents during audits or investigations when needed quickly.
- Identified potential compliance issues and addressed them proactively to minimize company exposure.
- Provided expert guidance on relevant regulations, ensuring the organization stayed up-to-date with changing industry standards.
Machine Compliance Technician
Salt River Pima-Maricopa Indian Community
06.2012 - 12.2022
- Facilitated effective communication between departments to ensure a consistent approach to compliance management.
- Maintained strong working relationships with regulators, fostering a collaborative environment conducive to addressing any concerns promptly.
- Contributed to a positive corporate culture by promoting ethical behavior and adherence to internal policies and procedures.
- Assisted in the successful completion of external audits, providing comprehensive documentation and support as needed.
- Reduced regulatory risks by conducting thorough audits and identifying areas for improvement.
- Reviewed and verified accuracy of certification files.
Slot Machine Technician
Salt River Pima-Maricopa Indian Community
06.2002 - 06.2012
- Participated in ongoing training sessions to stay current on industry trends and technological advancements.
- Collaborated with other technicians on complex repairs, improving overall team efficiency and effectiveness.
- Enhanced machine uptime by quickly diagnosing technical issues and implementing effective solutions.
- Demonstrated flexibility in adapting to new technology advancements, learning how to maintain and repair a variety of slot machines from different manufacturers.
- Improved machine reliability through thorough testing after each maintenance or repair task performed.
- Ensured compliance with gaming regulations by performing regular software updates and adhering to industry standards.
- Increased customer satisfaction by promptly troubleshooting and repairing slot machines during peak hours.
- Maintained optimal machine performance by conducting routine inspections, cleaning, and preventive maintenance tasks.
- Assisted in the installation of new slot machines, ensuring proper setup for seamless gameplay experience.
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
Education
Associate of Science - Electronics Equipment Installation And Repair
DeVry University
Phoenix, AZ05.1998
Bachelor of Arts - Graphic Design
Grand Canyon University
Phoenix, AZ05.1993
Skills
Compliance Monitoring
Timeline
Machine Compliance Supervisor
Salt River Pima-Maricopa Indian Community
12.2022 - Current
Machine Compliance Technician
Salt River Pima-Maricopa Indian Community
06.2012 - 12.2022
Slot Machine Technician
Salt River Pima-Maricopa Indian Community
06.2002 - 06.2012
Associate of Science - Electronics Equipment Installation And Repair
DeVry University
Bachelor of Arts - Graphic Design
Grand Canyon University
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