Cheri Kincaid
La Grange,KY
Summary
Accomplished and results-oriented professional with years of demonstrated expertise in participating in service operations and business initiatives to achieve organizational goals – meeting established expectations and taking responsibility for achieving results while encouraging others to do the same. Comprehensive and in- depth experience in client-focused positions with the determination to deliver world-class service by inspiring high levels of integrity and living up to commitments made. Exceptional problem solver and decision maker with diverse experience in gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that puts the overall success of customers first.
Overview
15
15
years of professional experience
Work History
Analyst
Payment Integrity
Louisville, KY
10.2013 - Current
- Provide organizational leadership in processing checks as received as well as making calls to providers, members, and insurance companies as needed to get additional information or for clarification
- Experience in making primacy determination based on NAIC rules, state guidelines, and plan language
- Maintain leading quality score in meeting needs of members and ensuring customer satisfaction
- Articulate improvement ideas and implementation plans, and provide support for management team.
Customer Service Representative
LaGrange Utilities
La Grange, KY
01.2011 - 01.2012
- Led team in answering phones, greeting and helping customers, and taking and processing payments
- Responded to customers via telephone, email, or written correspondence in quick and accurate manner, to support routine customer requests, inquiries, and complaints
- Forwarded and escalated complex issues on to higher level Customer Service Representatives and/or management team.
Inmate Intake Specialist
Roederer Correctional Complex
La Grange, KY
01.2008 - 01.2009
- Gave initial interview of inmates in intake
- Recommended treatment programs and gave security level
- Provided services, treatments, and preventive procedures appropriate for patient care and safety
- Assisted physicians and other medical professionals engaged in providing health care services to inmates
- Reviewed all applicable files, reports, documents, and correspondence to ensure that they were complete and accurate, and corrected any discrepancies
- Prepared inmate paperwork, making proper notification of pending releases to include reviewing entire file to ensure all documented incidents were in files
- Performed intake process for inmates with accuracy and efficiency, answering any inmate questions
- Offered accurate and complete information and coached new employees and members of other agencies.
Bookkeeper
The Oldham Era
La Grange, KY
01.2003 - 01.2008
- Provided leadership in bookkeeping; handling payments, bank deposits, and payroll; and paying bills
- Prepared invoices, spreadsheets, correspondence, reports, sales presentations, and financial statements
- Created/developed effective record management system resulting in easy access to financial information.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy
- Verified accurate recordkeeping processes, reducing financial inconsistencies
- Maintained and processed invoices, deposits and money logs
Education
Bachelor of Science - Business Management
Sullivan University
Louisville, KY10.2008
Skills
- Information gathering
- Account Reconciliation
- Bookkeeping
- Self-Motivated
- Statistic analysis
- Decision Making
- Attention to Detail
- Investigative Approach
- Complex Problem Solving
- Adaptability and Flexibility
- Critical Thinking
- Dependability and Integrity
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Analyst
Payment Integrity
10.2013 - Current
Customer Service Representative
LaGrange Utilities
01.2011 - 01.2012
Inmate Intake Specialist
Roederer Correctional Complex
01.2008 - 01.2009
Bookkeeper
The Oldham Era
01.2003 - 01.2008
Bachelor of Science - Business Management
Sullivan University
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