Lindsey Rowe
Spring Hill,TN
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Rational Analyst with 2 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
4
4
years of professional experience
Work History
Analyst
United Waste Solutions
02.2022 - Current
- Analyze client invoices, service agreements, business behaviors
- Review waste stream expenses and look for savings opportunities; Negotiate contracts and agreements with varying waste vendors on client's behalf
- Create amendment agreements
- Organize client information across office applications within various programs: Microsoft Word, Excel, Outlook, Teams, Adobe, FileMaker, QuickBooks, etc
- Organize meetings between clients, and vendors through Teams or conference calls
- Audit waste invoices
- Create Savings Projections
- Customer Service: email correspondence, phone correspondence, resolve client/vendor complaints, update client profiles, update billing information with vendors
- Research closed loop recycling opportunities
- Previous Duties: Billing/AR Department
Customer Service Agent
Hinduja Global Solutions (USA)
10.2021 - 02.2022
- Responsible for maintaining customer relations, detailed profile notation, troubleshooting and technical support, managing customer accounts, completing inbound and outbound calls, supporting agents, training agents on live calls, online customer support.
Customer Service
Hinduja Global Solutions (CA)
11.2020 - 09.2021
- Take inbound calls with customers, renew customer agreements, sign new customers, sales, organize technician appointments, technical troubleshooting, conduct outbound calls for customer follow-ups.
Education
High School Diploma -
Independence High School
Thompson Station, TN05.2012
Skills
- Contract Negotiations
- Fluency in Microsoft Applications
- Meeting Organization and Notation
- 68WPM
- Information Gathering
- Workflow Analysis
- Risk Mitigation
- Process enhancement
- Report Preparation
- Issue Identification
- Audit Support
- Documentation And Reporting
- Process Improvements
- Multiple Priorities Management
- Continuous Improvement
- Budget Forecasting
- Budget Development
- Project Management
- Compliance Analysis
- Analytical Thinking
- Team Collaboration and Leadership
- Corrective Action Planning
- Evidence-Based Decision Making
- Strategic Planning
- Data Modeling
- Bookkeeping
- Data Processing
- Relaying Complex Information
- MS Excel
- Quantitative Research
- Account Reconciliation
- Intrusion Detection
- Data Integrity Assurance
- Risk Analysis
- Data Research and Validation
- Deadline Adherence
- Financial Accountability
- Finance
Timeline
Analyst
United Waste Solutions
02.2022 - Current
Customer Service Agent
Hinduja Global Solutions (USA)
10.2021 - 02.2022
Customer Service
Hinduja Global Solutions (CA)
11.2020 - 09.2021
High School Diploma -
Independence High School
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