Cherice Churn
Austin ,TX
Summary
Compassionate CNA with extensive experience at Bellmont Senior Living, skilled in patient care and documentation. Proven ability to enhance patient satisfaction through active listening and effective communication. Proficient in medical terminology and HIPAA compliance, ensuring high-quality care and safety for residents. Dedicated to fostering a dignified and supportive environment.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CNA
Bellmont Senior Living
11.2022 - Current
- Provided compassionate support to residents during daily activities, ensuring comfort and dignity.
- Administered basic first aid and responded effectively to emergencies.
- Educated patients on proper hygiene practices, promoting health and well-being.
- Documented patient care activities meticulously to ensure accurate medical records.
- Facilitated communication between patients and healthcare providers for better care coordination.
- Supported nutritional needs by assisting patients during mealtimes.
- Performed routine checks on medical equipment to ensure proper functioning.
CNA
Center at Parmer
11.2021 - 04.2024
- Collaborated with nursing staff to develop care plans tailored to individual patient needs.
- Monitored and reported changes in patient conditions to healthcare team promptly.
- Conducted routine cleanliness checks of patient rooms to maintain a hygienic environment.
- Engaged in activities with residents to promote social interaction and mental stimulation.
- Assisted with personal grooming needs, enhancing patient self-esteem and comfort.
- Respected patient privacy and dignity during all care interactions.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
CNA
New Hope Manor
02.2018 - 05.2020
- Supported patient mobility by assisting with transfers and walking, enhancing overall physical wellbeing.
- Monitored and documented patient vital signs, facilitating timely interventions by healthcare team.
- Administered basic first aid and assisted in emergency situations, ensuring patient safety and wellbeing.
- Responded promptly to patient call lights, addressing needs efficiently to enhance patient satisfaction.
- Facilitated recreational activities for residents, encouraging social interaction and mental stimulation.
- Educated patients and families on care plans, fostering understanding and adherence to health instructions.
- Assisted in meal preparation and feeding, accommodating dietary restrictions and preferences.
- Collaborated with nursing staff to develop individualized care plans based on patient assessments.
Customer Service Representative
Teleperformance USA
06.2013 - 09.2019
- Provided timely assistance for order processing, ensuring accuracy and customer satisfaction.
- Managed customer inquiries effectively, utilizing CRM systems to streamline communications.
- Resolved complex complaints with a focus on empathy, enhancing overall customer experience.
- Trained new representatives on product knowledge, enhancing team capabilities and service quality.
- Managed customer inquiries through chat, providing solutions and information promptly.
- Provided timely responses to customer inquiries via chat, email, and phone, ensuring clear communication.
Education
High School Diploma -
McAllen Highschool
McAllen, TXSkills
- Active listening
- Critical thinking
- Customer service
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Complaint handling
- Computer proficiency
- Payment processing
- Customer satisfaction measurement
- Scheduling
- Call center operations
- Appointment scheduling
- Order processing
- Telephone etiquette
- Medical terminology
- HIPAA compliance
- Electronic medical records
- Medical charting
- Documentation
Certification
Phlebotomist
Timeline
CNA
Bellmont Senior Living
11.2022 - Current
CNA
Center at Parmer
11.2021 - 04.2024
CNA
New Hope Manor
02.2018 - 05.2020
Customer Service Representative
Teleperformance USA
06.2013 - 09.2019
High School Diploma -
McAllen Highschool