Cherie Abboud
Ventura,CA
Summary
Accomplished Customer Service Representative at Aetna Dental, adept in CA DMO and active listening, excelled in managing high-stress situations and resolving customer complaints, enhancing loyalty. Demonstrated proficiency in oral surgery support and critical thinking, ensuring effective problem resolution and customer satisfaction. Cross trained in multiple areas.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Aetna Dental
Remote
08.2008 - Current
- Frontline rep for the Covid HR Line.
- Trained and proficient in the oral surgery unit.
- NY Pre D trained.
- CA DMO Contingency to the Consultants (back up)
- Checks consistancy
- DMI
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Grover Cleveland High School
Reseda06.1988
Skills
- CA DMO
- Aetna One
- Disability line
- National Carriers
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Aetna Dental
08.2008 - Current
High School Diploma -
Grover Cleveland High School