Cherie Barron
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
years of professional experience
Work History
Customer Account Specialist /Inside Sales Account Manager
Albanese Confectionery Group
10.2019 - Current
- Trained new inside sales representatives, resulting in improved team performance and increased sales results.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
- Collaborated with team members to improve overall customer service experience.
Travel Agent
About Your Vacation Travel Agency
09.2007 - Current
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
Customer Service Lead
Cabela's
09.2007 - 10.2019
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
Customer Service Representative
Meijer
02.1999 - 01.2007
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
Education
High School Diploma -
Lake Central High School
Saint John, IN06.1996
Skills
- Territory Growth
- Customer Engagement
- Account Management
- NetSuite ERP
- Microsoft Office Suite
- Problem-solving abilities
- Training and mentoring
- Team Building and Leadership
References
Personal and professional reference available upon request
Timeline
Customer Account Specialist /Inside Sales Account Manager
Albanese Confectionery Group
10.2019 - Current
Customer Service Lead
Cabela's
09.2007 - 10.2019
Travel Agent
About Your Vacation Travel Agency
09.2007 - Current
Customer Service Representative
Meijer
02.1999 - 01.2007
High School Diploma -
Lake Central High School
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