Cherie Bolton

Promoted to Team Lead after consistently exceeding customer service KPIs.

Conducted detailed quality evaluations on high-risk customer interactions to ensure compliance with internal standards.

Led coaching and development sessions to enhance team performance and service delivery.

Handled escalated customer issues with professionalism and efficiency, often resolving them on the first contact.

* Managed team payroll submissions and scheduling to ensure adequate coverage.

• Analyzed data trends to identify opportunities for improvement. Such as call resolution time, customer satisfaction scores, and QA compliance.

• Cleaned residential spaces using safe and effective cleaning products.
• Organized cleaning schedules to ensure timely service delivery.
• Assisted clients with special requests, ensuring satisfaction with services provided.
• Communicated effectively with clients to understand their specific cleaning needs.

• Provided technical support and customer service via phone and chat for a variety of client accounts.
• Assisted customers with scheduling, account updates, billing inquiries, and troubleshooting technical issues.
• Delivered consistent customer satisfaction through empathy, active listening, and efficient resolution.
• Maintained thorough documentation of each interaction for quality and compliance purposes.

• Processed customer transactions with accuracy and speed, handling cash, credit, and digital payments.
• Supported customers with returns, exchanges, and questions about in-store promotions.
• Maintained a clean and welcoming front-end work area.
• Awarded 'Cashier of the Month' within the first month for excellent service and reliability.
• Stocked shelves with merchandise when needed.
• Helped customers find specific products, answered questions, and offered product advice.
• Answered customer questions and provided store information.