Cherie Christenson
N Bellmore,USA
Summary
Seasoned Home Care Supervisor with a proven track record at NYU Langone Home Health, showcasing exceptional team management and patient confidentiality skills. Expert in healthcare regulations, with a passion for elevating care standards and a positive attitude that boosts staff morale and retention. Demonstrates a unique blend of administrative support and people management prowess, ensuring operational excellence.
Overview
33
33
years of professional experience
Work History
Home Care Supervisor
NYU Langone Home health
Garden City, NY
11.2024 - Current
- Lead and encourage a team of RNs and LPNs to service homecare patients with skill and compassion.
- Assist in troubleshooting scheduling issues with team members.
- Organize and oversee monthly team meetings.
- Perform monthly audits for field visits and chart reviews.
- Initiate annual staff performance evaluations, and discuss outcomes and goals with team members on an individual basis.
- Assist with interviewing potential new field staff.
- Perform field evaluations for all staff.
- Perform on-call rotations for 24/7 agency coverage.
- Partake in all agency meetings to improve the current state of function.
- Promote high morale and staff retention through proactive practices and a positive work environment.
Director of Intake
Constellation Homecare
Syosset, NY
01.2022 - Current
- Monitor and coordinate workflows to optimize resources
- Form strategic partnerships and connect with potential clients to drive business development
- Monitor office workflow and administrative processes to keep operations running smoothly
- Evaluate company documentation to verify alignment with regulatory requirements
- Weekly meetings with Administrator to discuss hurdles and issues facing department
- Oversee incoming potential referrals for accuracy and regulatory need for homecare, including FTF requirements
- Budget weekly allotment of capacity based on available clinical staff
- Knowledge of Allscripts, NAVI, and EPIC platforms for referral capture
- Assist in interviewing/hiring new staff
Senior Clinical Supervisor
Constellation Homecare
Syosset, NY
11.2015 - 01.2022
- Lead and directed clinical personnel and support staff
- Responded to crisis situations with calm and professional approach to optimize support
- Monitored, analyzed, and corrected staff performance and worked with Director of Patient Services to raise standards of practice
- Developed and adjusted work schedules for RNs, LPNs, PT, OT, ST, MSW, HHA staff
- Performed quarterly audits on 10% of territory charts
- Performed field supervisions quarterly on each team clinician
- Served as interim educator for new staff orientation while performing supervisory role
- Assist in interviewing/hiring new staff
Clinical Manager
TLC Staff Builders Amedisys
Hicksville, NY
07.2003 - 11.2015
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills
- Regularly evaluated employee performance and provided feedback
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance
RN Supervisor
Sunharbor Manor Skilled Nursing Facility
Roslyn, NY
02.2000 - 07.2005
- Worked all 3 shifts oversight as supervisor
- Oversight of sub-acute unit including acceptance of new admissions received from hospitals
- Worked as unit nurse when sick calls could not be covered
- Worked to provide comfort care for patient on end stage protocol
Staff RN
MZL Homecare
Bellport, NY
07.1998 - 01.2000
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians
- Administered medications via oral, and intramuscular injections and monitored responses
- Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care
- Introduction to oasis documentation
Staff RN
Winthrop University Hospital
Mineola, NY
08.1997 - 06.1998
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians
- Administered medications via oral, IV, and intramuscular injections and monitored responses
- Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care
OR Inventory
Winthrop University Hospital
Mineola, NY
09.1991 - 08.1997
- Completed physical inventory counts each month
- Performed data entry and completed proper paperwork
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Monitored and adjusted inventory levels to meet customer needs and demands
Education
Master of Science - Nursing
Molloy College
Rockville Centre, NY12.2015
Bachelor of Science - Nursing
Molloy College
Rockville Centre, NY12.1996
Bachelor of Arts - English Literature
Dominican College of Blauvelt
Orangeburg, NY06.1986
High School Diploma -
Sacred Heart Academy
Hempstead, NY06.1982
Skills
- Highly organized
- Detail-oriented
- Hardworking
- Passionate
- Dependable
- Managing multiple priorities
- Positive attitude
- Willingness to take on added responsibilities
- Recruiting and hiring
- Manage personnel
- Operational Reporting
- Verbal communication
- Written communication
- Rules and Regulations
- People management
- Administrative Support
- Home care technology
- Team management
- Patient confidentiality
- Healthcare regulations
- Home care regulations
Accomplishments
Author and self publisher of 2 books currently: DUKE and Tales of a Middle Aged Traveler, sold on Amazon
Crafting
Self taught knitter now experienced in Aran sweater knitting.
Timeline
Home Care Supervisor
NYU Langone Home health
11.2024 - Current
Director of Intake
Constellation Homecare
01.2022 - Current
Senior Clinical Supervisor
Constellation Homecare
11.2015 - 01.2022
Clinical Manager
TLC Staff Builders Amedisys
07.2003 - 11.2015
RN Supervisor
Sunharbor Manor Skilled Nursing Facility
02.2000 - 07.2005
Staff RN
MZL Homecare
07.1998 - 01.2000
Staff RN
Winthrop University Hospital
08.1997 - 06.1998
OR Inventory
Winthrop University Hospital
09.1991 - 08.1997
Master of Science - Nursing
Molloy College
Bachelor of Science - Nursing
Molloy College
Bachelor of Arts - English Literature
Dominican College of Blauvelt
High School Diploma -
Sacred Heart Academy
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