Cherie French
Providence Village,TX
Summary
Experienced mortgage lending professional with 30+ years of experience, specializing in escrow and title services. Proven track record in residential lending, consistently meeting goals and deadlines. Strong communication skills, adept at fostering relationships with colleagues, clients, and management. Proficient in administrative tasks, including phone handling and documentation for diverse loan programs.
Professional with background in high-stakes negotiations and closing deals. Skilled in persuasive communication, relationship building, and strategic planning. Strong focus on teamwork and adaptability, ensuring reliability and alignment with evolving business needs. Known for integrity, resilience, and achieving tangible results.
Overview
39
39
years of professional experience
1
1
Certification
Work History
JR. PROCESSOR
PRIMARY RESIDENTIAL MORTGAGE, INC
10.2020 - 10.2024
- Assisted with disclosures, processing information to send to underwriting for final approval. Prepared initial CD (closing disclosure) and closing instructions for closing team to prepare closing documents for borrowers. Helped post-closing team to acquire any deficiencies needed for the file to be sold to the investor. Assisted with the data integrity of the file, to make sure we were in compliance with policy and regulations. Assisted team members, in other departments when needed, including training new team members as needed.
- Supervisor – Amy Thibeault -214-907-9334
- Reviewed loan documentation for accuracy, identifying discrepancies and facilitating corrections.
- Assisted in preparing and reviewing closing packages, ensuring all required documents were present and accurate for final settlement.
SR. HOME EQUITY LOAN PROCESSOR
INTOUCH CREDIT UNION
03.2020 - 10.2020
- Prepare early disclosures, draw final closing documents and fund all HELOC and Fixed 2nd T/D products. Notify members of approval and go over all the terms of their loan product, and insure we have all underwriting conditions, and are in compliance with policy and regulations.
- Reviewed financial documentation to verify borrower eligibility and assess risk factors.
SENIOR FUNDER-CLOSER-CDS-POST-CLOSING
EAGLE HOME MORTGAGE, LLC
09.2016 - 07.2017
- Collaborated with title/escrow to prepare CD’s for closing, per TRID regulations, and recent UCD requirements per FannieMae and FreddieMac. Facilitated the drawing and reviewing of closing documents for various loan programs to co-ordinate the timely closing and, funding of transaction. Train new staff members. Providing updated training material and tools, to enhance training and education for my team members and staff. Provide assistance to other departments and management when needed.
- SUPERVISOR: PABLO MARTINEZ-949-892-2439
- Oversaw funding processes, ensuring compliance with industry regulations and company policies.
- Mentored junior funders, enhancing team performance through knowledge sharing and skill development.
Closer/Funder
Stearns Lending, LLC
08.2012 - 08.2016
- Draw and audit closing documents for various loan programs, to facilitate timely closing and, funding of transaction. Assistant in the training of new staff members. Assistant management when needed.
- SUPERVISOR: CHRISSY MURPHY – 657-859-3802
- Facilitated loan closings by ensuring compliance with regulatory requirements and company policies.
- Streamlined closing processes by implementing best practices and enhancing communication among stakeholders.
Loan setup/Processor/Closer/Funder
LBS Financial Credit Union
08.2005 - 08.2012
- Facilitated training of staff members and management, to ensure proper documentation and data integrity, to insure loans could close in a timely manner. Designed various forms, for the team, to enhance efficiency and accuracy. Provided Notary services to staff, management, and members as needed. Assisted servicing and additional operations of the department as needed.
- SUPERVISOR: ELIZABETH CONRADO – 714-893-5111 EXT:5271
- Managed member inquiries, delivering exceptional customer service and resolving issues promptly.
- Processed financial transactions accurately and efficiently, ensuring compliance with regulatory standards.
Owner
Frenchie’s Pet Care Service
02.2001 - 08.2005
- Provided quality care for clients, and their pets, while out of town or on vacation. The service allowed pets to stay at their home, in a familiar environment, thereby decreasing the stress and worry for both owners and their pets.
- Owner-Cherie French
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Loan Processor/Closer
LBSFCU
04.1998 - 02.2001
- Facilitated proper documentation from members to process and close loans in a timely manner. Scheduled appointments for members to sign & execute loan documents, to be forwarded to the county for recording. Provided additional assistance with operations as needed.
- SUPERVISOR: DIANA MOSSMAN-714-893-5111
- Processed loan applications efficiently, ensuring compliance with regulatory requirements and internal policies.
- Reviewed financial documents for accuracy, verifying credit histories and income statements to assess borrower eligibility.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Escrow Assistant
Orange Coast Title
02.1996 - 04.1998
- Responsible for communication between lender, escrow and client to enable timely closings. Also work with title to assistant in insuring title was clear at time of closing. Assisted escrow officer, in the preparation of the file, ordered demands, made copies, and coordinated signing appointments.
- SUPERVISOR: LESLIE MACALPINE-213-625-8455
- Assisted in managing escrow accounts, providing timely updates to clients and stakeholders.
- Coordinated document preparation for real estate transactions, ensuring compliance with legal requirements.
- Streamlined communication between buyers, sellers, and lenders to facilitate smooth transaction processes.
Lead Payoff Quotation Clerk
Investors Title Company
04.1992 - 02.1996
- Responsible for accurate calculations for various loan types. Initiated correspondence to the lender to be paid off, to verify payoff figures. Typed payoff checks, and forwarded them to corresponding lender. Facilitated training of staff members, when we automated our process. Answered phones, and assisted in customer service when needed.
- SUPERVISOR: ALEXIS HEDGEPEETH – 323-290-4688
- Processed title searches and verified property ownership efficiently.
- Managed client documentation and ensured compliance with industry regulations.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Real Estate Loan Closer
Security Pacific National Bank, Residential Lending
06.1985 - 04.1988
- Coordinated loan closings, reviewed underwriting conditions. Data Entry of loan status. Generated and audited loan documents for proper execution. Fund & Disburse real estate loans.
- SUPERVISOR: NICKY GRIFFIN: 714-220-3400
- Reviewed loan documents for compliance and accuracy, ensuring all requirements met before final approval.
- Coordinated with borrowers, agents, and underwriters to facilitate smooth closing processes and resolve issues efficiently.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
Education
Loan Processing Certificate - undefined
Coastline Community College
01.1999
High School Diploma - Adult Education Program
Cypress College
01.1983
High School Diploma - Adult Education Program
Cypress College
01.1983
GED -
Cypress College
Cypress, CA01.1981
Skills
- Windows XP
- WordPerfect
- Microsoft word
- Excel
- Numeric accuracy
- Deadline oriented
- Workload management
- Follow-up skills
- File management
- Data verification
- Teamwork and collaboration
- Customer service
Certification
- CA Notary Public (12 years)- commission expired- September - 2018
- Texas Notary commission – expires 2023-04-09
Section name
- Encompass
- Orijin
- Data Track
- Fics
- Calyx Point
Timeline
JR. PROCESSOR
PRIMARY RESIDENTIAL MORTGAGE, INC
10.2020 - 10.2024
SR. HOME EQUITY LOAN PROCESSOR
INTOUCH CREDIT UNION
03.2020 - 10.2020
SENIOR FUNDER-CLOSER-CDS-POST-CLOSING
EAGLE HOME MORTGAGE, LLC
09.2016 - 07.2017
Closer/Funder
Stearns Lending, LLC
08.2012 - 08.2016
Loan setup/Processor/Closer/Funder
LBS Financial Credit Union
08.2005 - 08.2012
Owner
Frenchie’s Pet Care Service
02.2001 - 08.2005
Loan Processor/Closer
LBSFCU
04.1998 - 02.2001
Escrow Assistant
Orange Coast Title
02.1996 - 04.1998
Lead Payoff Quotation Clerk
Investors Title Company
04.1992 - 02.1996
Real Estate Loan Closer
Security Pacific National Bank, Residential Lending
06.1985 - 04.1988
Loan Processing Certificate - undefined
Coastline Community College
High School Diploma - Adult Education Program
Cypress College
High School Diploma - Adult Education Program
Cypress College
GED -
Cypress College
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