Cherie Henderson
Summary
Experienced HR Assistant with comprehensive understanding of office administration and various functions within human resources. Proficient in customer service, data entry, and file management, ensuring efficient operations and smooth workflow. Adept at reviewing policies, identifying areas for improvement, and consistently suggesting actionable solutions in line with industry best practices.
Overview
19
19
years of professional experience
Work History
Patient Access Representative
McLaren Oakland
08.2023 - 01.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Greeted and assisted patients with check-in procedures.
- Entered patient demographic and insurance data into electronic medical record system.
Talent Acquisition Onboarding Coordinator
American Society of Employers
10.2020 - 05.2022
- Obtaining & Processing I9 Employment Eligibility
- Answering Human Resources questions externally & Internally
- Onboarding New Hires
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Completed required criminal, credit, or drug tests for new hires.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
Human Resources Assistant
Aerotek
09.2018 - 02.2020
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Answered and redirected incoming phone calls for office.
- Assist the HR Generalist where needed
- Responded to all incoming HR emails
- Responded to employee inquiries regarding benefits and other HR topics.
- Review and respond to state unemployment claims
- Process new hire paperwork
- Process Workers' Compensation and FLMA claims
Human Resources Assistant
Encore Rehabilitation Services
01.2017 - 07.2018
- Daily processing of HR entry transactions, including new hires, terminations, transfers, personal information, etc
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Respond to and facilitate resolution to employee relations concerns
- Review and respond to state unemployment claims for multiple states via phone, fax, or mail
- Prepare and run monthly reports for various regions to avoid expired Licensure and TB results
- Assist HR manager with developing interview questions and conducting first level interviews and hiring practices
Unit Clerk
Whitehall of Novi
01.2016 - 06.2016
- Scheduling appointments and transportation for the residents
- Assisting other departments where needed
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Managing medical records
Customer Service Representative
Personnel Unlimited Staffing Agency
10.2014 - 07.2015
- Filed, copied, and faxed documents
- Handled inbound and outbound calls, scheduling appointments for employee health screenings
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Tracked customer service cases and updated service software with customer information.
Unit Clerk
White Pine Rehabilitation of Farmington
10.2013 - 07.2014
- Taking messages for staff and residents
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Assisting the Administrator
- Monitoring the arrival and departure of visitors
- Prepared admissions charts and scanned records.
Patient Service Representative
Barbara Ann Karmanos Cancer Institute
07.2012 - 03.2013
- Collect co-pays and bill payments for all patients
- Obtained referrals and authorizations for office visits and procedures
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Answered incoming calls, scheduled appointments and filed medical records.
Order Quality Check Specialist
Great Lakes Medical Supply
07.2011 - 06.2012
- Handled high volume inbound calls, reviewed, and made corrections to customer orders before shipment
- Trained and assisted all new employees
- Resolved any complaints and all customer billing issues
Clinical Service Representative II
Henry Ford Hospital
11.2004 - 11.2009
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
Education
Wayne County Community College District
Detroit, MI 01.2019 -
High School Diploma -
Royal Oak Kimball High School
Royal Oak, MI06.2001
Skills
ADP Workforce Now
Human Resource Information System HRIS
Talent Acquisition
Employee Onboarding
Problem-Solving
Background Checks
Benefits Administration
Human Resources Support
Unemployment Claims
Timeline
Patient Access Representative
McLaren Oakland
08.2023 - 01.2024
Talent Acquisition Onboarding Coordinator
American Society of Employers
10.2020 - 05.2022
Wayne County Community College District
01.2019 -
Human Resources Assistant
Aerotek
09.2018 - 02.2020
Human Resources Assistant
Encore Rehabilitation Services
01.2017 - 07.2018
Unit Clerk
Whitehall of Novi
01.2016 - 06.2016
Customer Service Representative
Personnel Unlimited Staffing Agency
10.2014 - 07.2015
Unit Clerk
White Pine Rehabilitation of Farmington
10.2013 - 07.2014
Patient Service Representative
Barbara Ann Karmanos Cancer Institute
07.2012 - 03.2013
Order Quality Check Specialist
Great Lakes Medical Supply
07.2011 - 06.2012
Clinical Service Representative II
Henry Ford Hospital
11.2004 - 11.2009
High School Diploma -
Royal Oak Kimball High School
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