Teresa Atwood
Glade Hill,VA
Summary
Compassionate Administrative Specialist with over 10 years’ experience working in fast-paced medical and manufacturing environments demanding strong organizational, technical, customer service, and interpersonal skills. Committed to channeling my passion for human resources and assisting patients in a medical environment to ensure department operations run smoothly and deliver maximum value to the organization. Detail-oriented, resourceful, able to multi-task effectively while maintaining a positive attitude.
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
Ensemble Health Partners
Rocky Mount, VA
03.2025 - Current
- Serve as a primary patient registrar in an Emergency Department, verifying demographics and insurance information to ensure optimal patient service.
- Prepare electronic patient charts, safeguarding sensitive information while facilitating access for healthcare providers.
- Resolve scheduling issues promptly, ensuring minimal disruption to patient care.
- Process patient payments in accordance with hospital policies, enhancing revenue collection.
- Conduct patient check-out procedures, addressing questions and concerns to improve patient experience.
HR Assistant/Administrative Assistant
Proampac
Rocky Mount, VA
11.2018 - 01.2025
- Greet visitors, employees, applicants; answer multi-line phone system, handle mail and incoming and outgoing packages.
- Managed key fob system for any issues, activate and deactivate all fobs, keeping safety a main priority for the plant.
- Restructured the ordering of office and cleaning supplies, while maintaining inventory. Ensuring timely procurement and cost-effective purchasing decisions, resulting in $850 a week cost savings.
- Restructured employee uniform program resulting in $1500 a week cost savings.
- Restructured employee handbook resulting in time saving, organized orientations.
- Assist the interviewing, screening and referral of qualified candidates
- Assist with onboarding new employees, training sessions, orientation, timecards; and maintaining employee records.
- Provide administrative support to department managers and supervisors, managing timecards, reservations, safety forms, resulting in increased executive productivity.
Healthcare Administrative Assistant
Carillon Clinic
Roanoke, VA
02.2014 - 11.2018
- Check patients in and out for appointments in a timely manner, entering demographics and other personal information, collecting co-payments, messaging nurses if needed.
- Answered multi-line phone system.
- Handle mail, faxes, and patient forms.
- Obtain insurance authorizations for surgeries or procedures.
- Train new associates to daily front office duties.
Photo Center/Customer Service/Deli
Wal-Mart
Roanoke, VA
11.2010 - 02.2014
- Produce high quality pictures, canvases, and other personal pieces for customers on the newest digital photo equipment and computer available, retouch prints to correct defects.
- Processed sales transactions promptly and accurately to prevent long customer wait times.
- Train new associates to the deli and photo lab departments.
Education
Highschool Diploma -
Hellgate High School
Missoula, Mt01.1984
Admin Assistant - HR Assistant, Office Management
VA Western Comm College
Roanoke, VASkills
- Customer Service
- Employee Relations
- Training & Development
- Microsoft Office
- ADP
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
Timeline
Patient Access Representative
Ensemble Health Partners
03.2025 - Current
HR Assistant/Administrative Assistant
Proampac
11.2018 - 01.2025
Healthcare Administrative Assistant
Carillon Clinic
02.2014 - 11.2018
Photo Center/Customer Service/Deli
Wal-Mart
11.2010 - 02.2014
Admin Assistant - HR Assistant, Office Management
VA Western Comm College
Highschool Diploma -
Hellgate High School