Cherie Hornbeak
Jackson,MS
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
13
13
years of professional experience
Work History
Office Manager
Jim Hill HS
07.2019 - 05.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing inquiries or concerns via phone calls or email correspondence.
- Assisted recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Provided ongoing support for students experiencing academic difficulties, resulting in improved performance.
- Developed strong relationships with students, providing mentorship and fostering personal growth.
Operations Manager
Pilgrim Operations
10.2014 - 07.2019
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Handled staff training and other workshops aimed at improving the workforce to meet dynamic industry demands.
Manager
Enterprise Holdings Inc
08.2011 - 10.2014
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Education
MASTER OF SCIENCE - Clinical Mental Health
Jackson State University
Jackson05.2026
BACHELOR OF SCIENCE - Integrated Marketing Communications
Jackson State University
Jackson05.2011
Skills
- Attention to Detail
- Leadership & Team Building
- Diversity & Inclusion
- Strategic Thinker
- Student Development
- Business Planning/ Development
- Resource Management
- Clinical Research
- Customer Service
- Organizational Skills
- Client Advocacy
- Ethical Practice
- Cultural Competency
Timeline
Office Manager
Jim Hill HS
07.2019 - 05.2024
Operations Manager
Pilgrim Operations
10.2014 - 07.2019
Manager
Enterprise Holdings Inc
08.2011 - 10.2014
MASTER OF SCIENCE - Clinical Mental Health
Jackson State University
BACHELOR OF SCIENCE - Integrated Marketing Communications
Jackson State University
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