Jalyn Jones
Jackson,MS
Summary
Customer service and Healthcare Administration professional with extensive experience in patient financial services, insurances resolutions, and services coordinator. Proven expertise in healthcare insurance eligibility, HIPPA compliance, and application processing. Committed to enhance patient satisfaction through clear communication, empathetic support, and process efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensing Specialist/Administrative Assistant
Mississippi Department of Banking and Consumer
05.2024 - Current
- Utilized various systems to improve workflow and efficiency.
- Process and review certification and renewals within the state laws, agency policies, and regulatory guidelines.
- Respond to email, phone calls, or walk-in inquiries from the public regarding any requirements, procedures, or application status.
- Assist with incoming/outgoing mail and support administrative functions.
Support Care Professional
Hudspeth Regional Center
11.2023 - 05.2024
- Support individuals with disabilities in daily living activities.
- Maintain a safe and healthy living environment.
- Documented daily observations and transported individuals to appointment and community outing.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Contact Center Rep.
HORNE LLP
04.2021 - 07.2023
- Provide COVID-19 policy information and rental relief assistance to impacted applicants.
- Review and validate forms for completeness and accuracy relating to these policies.
- Researching non-routine requests to provide the necessary information and appropriate answers.
- Researched complex cases to deliver accurate responses.
- Handled high call volumes and resolved inquiries professionally.
Contact Center Associate
Continuum G. Solutions
02.2019 - 02.2021
- Assisted customers with insurance and medical-related inquiries.
- Resolved complaints and verified account information.
- Ensured compliance with insurance procedures and payment accuracy.
- Complete the needs of patients while complying with HIPAA guidelines.
Education
Bachelor of Science - Healthcare Administration
Jackson State University
Jackson, MS05.2024
Associate of Applied Science - Pre-Nursing
Holmes Community College
Goodman, MS05.2019
Skills
- Medical Terminology
- Application Processing
- Call Center Operations (High Call Volume)
- HIPPA and Healthcare Compliance
- Communication and Escalation Handling
- Payment Posting and Reconciliation
- Insurance Verification and Authorization
Certification
BLS
Timeline
Licensing Specialist/Administrative Assistant
Mississippi Department of Banking and Consumer
05.2024 - Current
Support Care Professional
Hudspeth Regional Center
11.2023 - 05.2024
Contact Center Rep.
HORNE LLP
04.2021 - 07.2023
Contact Center Associate
Continuum G. Solutions
02.2019 - 02.2021
Associate of Applied Science - Pre-Nursing
Holmes Community College
Bachelor of Science - Healthcare Administration
Jackson State University
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