Cherie Messina
Hermitage,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
24
24
years of professional experience
Work History
Food Service Director
Tic Toc Foods
Mount Jackson, Pa, Pa.
08.2020 - Current
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste for 6 locations...
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained approximately 90 Staff members in giving excellent customer service and providing a quality product.
- Monitored food quality and freshness during all stages of preparation, storage, and service to ensure consistently excellent dining experiences for guests in 6 locations.
- Provided ongoing mentorship and coaching to kitchen staff members, fostering professional growth while maintaining a positive workplace environment.
Senior Field Consultan
Nonnamaker, Nonnamaker, Nonnamaker
North Canton, Ohio
03.2009 - 04.2020
- Developed customized training programs for clients'' employees, increasing their technical proficiency in relevant areas in approximately 35 stores a month in as assigned territory.
- Established a solid reputation as a trusted advisor by consistently exceeding client expectations through exceptional service delivery.
- Evaluated existing systems and procedures, recommending innovative solutions that enhanced operational efficiency.
- Conducted comprehensive site assessments to identify potential risks and provide informed recommendations for mitigation measures.
- Enhanced client satisfaction by providing expert field consultation and troubleshooting services.
- Provided exceptional customer support during critical situations, resulting in improved client retention rates.
- Maintained up-to-date knowledge of industry trends and best practices, incorporating new techniques into service offerings as necessary.
- Developed strong relationships with clients through consistent communication and attentive customer service.
Field Consultant
Terra Development
Shippenvil, Pennsylvania
01.2001 - 04.2009
- Collaborated closely with cross-functional teams to develop comprehensive strategies for addressing client challenges.
- Maintained up-to-date knowledge of market trends and developments, adjusting strategies as needed to stay competitive in the industry.
- Consistently exceeded performance targets due to diligent planning, execution, monitoring, and evaluation of field consultant activities in an assigned territory of at least 30 stores.
- Developed strong relationships with clients, ensuring ongoing business opportunities and referrals.
- Achieved high levels of client satisfaction by rapidly resolving concerns or issues with a solution-focused approach.
- Created comprehensive progress reports detailing project status updates for both internal stakeholders and external clients, ensuring transparency and accountability in every engagement.
- Enhanced team performance with regular training sessions and performance evaluations, fostering professional growth.
- Provided expert guidance on industry standards and best practices, elevating the quality of service offered to clients.
Education
No Degree - Education
Youngstown State University
Youngstown, OH 05.2001 -
Skills
Teamwork and Collaboration
Friendly, Positive Attitude
Computer Skills
Customer Service
Problem-Solving
Team Management
Time Management
Timeline
Food Service Director
Tic Toc Foods
08.2020 - Current
Senior Field Consultan
Nonnamaker, Nonnamaker, Nonnamaker
03.2009 - 04.2020
No Degree - Education
Youngstown State University
05.2001 -
Field Consultant
Terra Development
01.2001 - 04.2009
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