CHERIE RICHERSON
Summary
Results-driven logistics specialist with expertise in shipping coordination, inventory management, and client relations. Proven ability to optimize operations and enhance service reliability in freight delivery.
Overview
15
15
years of professional experience
Work History
Customer Logistics Specialist
Norfolk Southern
Atlanta, GA
10.2017 - Current
- Coordinate operations to ensure timely delivery of freight across rail networks(Logistics)
- Handle internal and external customer interface; rejects, overloads, holds and pending location cars
- Manage inventory control to optimize and reduce discrepancies(Shutdowns)
- Work with various Teams; Transportation, Revenue Waybilling, IDS, Data Quality, Load Securement, Exceptions, TYES IDS and CS Help Desk;
- Collaborate with Transportation to resolve movement issues and improve service reliability
- Revenue Waybilling: to ensure cars are billing and routing correctly
- Data Quality: to correct any/all invalid classing
- Exception: handling overloads, rejects and loads moving as empties
- Load and Securement: Unsecured loads
- TYES and CS Help desk: updates to the customer accounts via ACCESSNS
- Communicate with the Customers daily via ACCESSNS/ConnectNS
- Maintaining the customer’s Pipeline regarding excessive inventory
OSS Train Reporter
Norfolk Southern
Atlanta, GA
04.2011 - 10.2017
- Provide data input for railcars and train movement:
- Support Transportation by building trains in the TYES system
- Radio outbound crew regarding missed out of sequence hazardous cars, log and report hazardous changes
- Create hold bills to prevent movement of cars received or moving with invalid waybills
- Communicate with Interchange railroads to bring freight online or deliver freight
- Updates on yard inventory
- Contact the crew via the radio with plans or changes for the customers
- Assist with derailment information
- Other duties as assigned
Education
Communications
Lindenwood University
Saint Charles, MO08-2001
Skills
- Proficient with Microsoft
- Shipping coordination
- Order preparation
- Documentation skills
- Tracking inventory levels and orders
- Shipment tracking
- Inventory management
- Decision-making
- Analytical thinking
- Client relations
Timeline
Customer Logistics Specialist
Norfolk Southern
10.2017 - Current
OSS Train Reporter
Norfolk Southern
04.2011 - 10.2017
Communications
Lindenwood University