Cherie Ripley

Work as EA/Youth Advisor

Promote positive environment

Tutor youth with academics

Daily detention duty

build trustworthy relationships

• Provide instructional assistance to all grade levels
• Assist with de-escalation techniques and positive social building
• Guided SPED youth with abbles, writing w/o tiers, life skills etc
• Physically assisted students with daily tasks such as eating, restroom, bus transition
• Input and planning for IEP

• Performed hearing screenings on newborn/NICU infants
• Observes and adheres to Universal precautions for infection control
• Verify PT insurance and demographics
• Followed batching procedures for billing insurance
• Patient confidentiality
• Provided educational information regarding importance of early

• Scheduled all chemo/radiation/tests for patients
• Updated patient accounts
• Accurately handled all outside referrals/follow up on status
• Captain for cancer Center Relay for Life
• Updated patient opportunities for products and services
• Communicated closely with social workers, providers and nurses
• Built strong and trustworthy relations with patients and

• Provided customer/patient Urgent Care registration/collect co-payments
• Update patient accounts
• Compassionate and confidential services to ALL patients/staff/team
• Operate multiple computer systems
• Maintained positive environment under pressure and stress of ER/Urgent care
• On call for ER weekend

• Provide exceptional customer service
• Top 5 in sales monthly
• Maintain customer follow up and account updates
• First call resolution
• Calls from retention, sales and billing
• Support new hire academy
• Knowledge of competitor products, services and specials
• Exceed sales goals
• Completed supervisor call

• Provided quality customer based care
• Collect co payments/setup payment plans
• Accurately update patient accounts
• Verify current instance coverage
• Exceed collection goals
• Compassionate and confidential service
• Operate multiple computer

• Supervisor for approx 30 team members
• Quality customer care
• Handled daily flow logs of escalated calls
• Implemented new sales strategies/pamphlets to increase financial revenue
• Maintained updated cross selling techniques
• Payroll duties/approved time sheets/verified PTO/FMLA accounts
• Guided staff meetings, team member medications
• Daily updates of products, changes and future services beneficial to team