MELISSA DOYLE
Milwaukee,WI
Summary
Dedicated Case Manager skilled in addressing diverse patient needs and managing emergent situations. Combines clinical knowledge with strong documentation and problem-solving skills. Recognized for adaptability and ability to communicate effectively in high-pressure environments. Committed to continuous growth and taking on new challenges.
Overview
6
6
years of professional experience
Work History
Case Manager – Emergency Assistance (EA)
Maximus
Milwaukee, WI
03.2026 - Current
- Manage and process Emergency Assistance (EA) requests for Milwaukee County families navigating immediate housing and utility hardships.
- Executed time-sensitive intakes and financial screeners, ensuring eligibility for state-funded emergency funds for clients in crisis.
- Liaised with third-party vendors, property managers, and utility companies to secure payment agreements, preventing evictions for clients.
- Formulated tailored action plans that guide participants through immediate crises while outlining clear milestones for financial stability.
- Connected families to local resources such as SNAP, TANF, employment networks, and childcare providers, enhancing their support networks.
- Maintain precise database records within CRM software, ensuring all client files are accurate and audit-compliant.
CSR / Bank Teller
U.S. Bank
, Remote
12.2021 - 03.2026
- Used CRM systems to accurately process transactions and maintain thorough client documentation.
- Resolved complex client inquiries by aligning needs with tailored corporate and financial solutions, improving client satisfaction.
- Communicated to build trust and long-term compliance among diverse clients, enhancing client relationships.
- Leveraged AI tools to innovate communication workflows, streamlining processes and increasing daily productivity.
Security Officer / Receptionist
GardaWorld
Milwaukee, WI
10.2020 - 01.2022
- De-escalated tense situations swiftly using excellent verbal communication and stress management skills.
- Adapted to changing site safety needs, ensuring public safety and uninterrupted service.
- Managed front-desk reception, greeting visitors and validating documentation to maintain security standards.
Education
High School Diploma -
LADY PITTS HIGH SCHOOL
Milwaukee, WI06-2011
Some College (No Degree) - Business Administration And Management
Milwaukee Area Technical College
Milwaukee, WI08-2026
Skills
Intake & Eligibility Screening
- Crisis Intervention
- Eviction Prevention
- Case management
- Financial assessment
- Asset-Building Referrals
- Client Advocacy
- Community outreach
- Cross-Agency Collaboration
- Database Management
- State Database Navigation
- Records management
- Compliance Monitoring
- Report writing
- Client communication
- De-escalation
- Person-Centered Coaching
- Communication skills
- Empathy skills
Timeline
Case Manager – Emergency Assistance (EA)
Maximus
03.2026 - Current
CSR / Bank Teller
U.S. Bank
12.2021 - 03.2026
Security Officer / Receptionist
GardaWorld
10.2020 - 01.2022
High School Diploma -
LADY PITTS HIGH SCHOOL
Some College (No Degree) - Business Administration And Management
Milwaukee Area Technical College