Brittany Stout
Bellevue
Summary
Dynamic professional with extensive experience as a Shelter Manager at The Sophia Way, excelling in client intake and resource referrals. Proficient in Microsoft Office and adept at multi-line phone operations, I leverage strong communication and organizational skills to enhance service delivery and support client needs effectively.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Case Manager Assistant
Express Professional Employment
Kirkland
10.2024 - 12.2024
- Manage daily requirements of residence and residents
- Document daily shift activities
- Conduct routine walkthroughs
- Maintain cleanliness in day areas and kitchen spaces
- Manage residence laundry tasks
- Communicate experience, strength, and hope daily with residents.
Shelter Manager
The Sophia Way
Bellevue
04.2024 - 05.2024
- Engaged with all residents and Day Centers clients
- Conducted intakes and coordinated bed placements
- Facilitated job referrals and coordinated bus ticket assignments.
- Performed all computing tasks necessary for resident information upload
- Executed daily role calls to maintain team engagement.
Completed hourly walkthroughs to oversee workflow and enhance performance.
Transportation Customer Service
Hopelink
Bellevue
03.2023 - 02.2024
- Handle incoming calls to schedule non-emergency transportation rides for Medicaid clients
- Managed calls to obtain ride ETAs, ensuring timely responses for clients.
Facilitated long-distance transportation solutions to meet diverse client needs. - Managing incoming calls for transportation services
Education
GED -
Technology center
Murfreesboro, TN10-2025
Peer Specialist Certification - Trauma Informed Care
Jones Community Solutions
Seattle, WA06-2025
Skills
- Microsoft Office tools
- Customer support and service
- Intake assessments
- Transportation scheduling
- Crisis intervention
- Team collaboration
- Salesforce knowledge
- Healthcare scheduling experience
- Communication proficiency
- Organizational skills set
- Multi-line phone operation
- Resource allocation
- Problem resolution
- Attention to detail
- Eligibility assessment
- HIPAA compliance
- Client relationship management
- Patient needs assessment
- Case documentation
Certification
Driver's License, Present
- Peer Specialist Certification 6/4/2025
- Introduction to Trauma Informed Care, 04/01/24 to Present
- Cultural Competence, 04/01/24 to Present
- Harm Reduction in Substance Use, 04/01/24 to Present
- Preventing and De-escalating Crisis Situations, 04/01/24 to Present
- Working with Individuals Experiencing Homelessness and Substance Use Disorder, 04/01/24 to Present
- Food Handler Certification, 03/01/24 to 03/01/26
References
References available upon request.
Timeline
Case Manager Assistant
Express Professional Employment
10.2024 - 12.2024
Shelter Manager
The Sophia Way
04.2024 - 05.2024
Transportation Customer Service
Hopelink
03.2023 - 02.2024
GED -
Technology center
Peer Specialist Certification - Trauma Informed Care
Jones Community Solutions
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