Jessica Charles
Springfield,OR
Summary
Dedicated and detail-oriented administrative professional with experience supporting special education case managers, maintaining confidential records, ensuring regulatory compliance, and delivering exceptional customer service. Proven ability to manage multiple priorities, develop efficient organizational systems, and communicate effectively with students, families, and colleagues. Recognized for reliability, professionalism, and a strong commitment to helping teams succeed.
Overview
19
19
years of professional experience
Work History
Case Manager Assistant
Centennial Elementary School/ Thurston High School
01.2022 - Current
- Managed and organized team schedules for five case managers, facilitating efficient support for a diverse student caseload.
- Reviewed and validated individual education plans to maintain state compliance and facilitate timely submissions.
- Oversaw documentation processes, ensuring systematic and accessible record management.
- supervising students with intellectual and behavioral disabilities
- Administered medications according to prescribed timelines and dosages.
- Established and integrated new tracking systems aimed at improving case manager workflows.
House Manager
Stay At Home Parent
01.2010 - 01.2022
- Managed household operations including budgeting, scheduling, organization, and long-term planning.
- Coordinated school activities, appointments, and family logistics while balancing multiple priorities.
- Strengthened leadership, communication, problem-solving, and time management skills through daily responsibilities and volunteer involvement.
Insurance Verification/ New Hire Preceptor/Patient Access Representative
McKenzie Willamette Medical Center
01.2007 - 01.2010
- Processed admissions for emergency, surgery and therapy patients, ensuring accurate record-keeping and procedure compliance
- verifying medical insurance coverage using electronic systems informing patients of their eligibility benefits
- working with the general-public and having the ability to understand each patients' individual needs
- trained new employees on facility operations and the individual role of the hired staff trained all staff on new software system upgrades
Education
Nutrition, Anatomy and Physiology studies
Lane Community College
Eugene, ORSkills
- Excel
- Microsoft Word
- Outlook
- Google Tools
- Self Motivated
- Team Player
- Customer Service
- Confidentiality
- Problem-solving
- Attention to detail
- Teamwork and collaboration
Timeline
Case Manager Assistant
Centennial Elementary School/ Thurston High School
01.2022 - Current
House Manager
Stay At Home Parent
01.2010 - 01.2022
Insurance Verification/ New Hire Preceptor/Patient Access Representative
McKenzie Willamette Medical Center
01.2007 - 01.2010
Nutrition, Anatomy and Physiology studies
Lane Community College