Marissa Vallejo
Fort Worth
Summary
Detail-oriented customer service professional with experience in case management, insurance support, and high volume call center. Skilled in handling high-volume caseloads, resolving customer concerns, and maintaining accurate documentation. Known for strong communication, multitasking, and problem-solving abilities in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Case Manager Assistant
Anderson Injury Lawyers
12.2023 - Current
- Manage a caseload of 100+ clients, ensuring timely updates and case progression
- Conduct client assessments to identify needs and support individualized care plans
- Maintain accurate documentation of client interactions, case progress, and outcomes
- Collaborate with attorneys and team members to coordinate case strategies
- Participate in case conferences to review progress and improve client outcomes
Forklift Operator
DHL Supply Chain
09.2021 - 12.2023
Customer Service Representative
National General Insurance
11.2017 - 06.2021
- Handled high-volume inbound and outbound calls in a fast-paced environment
- Resolved customer issues efficiently while maintaining a high level of empathy and professionalism
- Reviewed and audited customer documents to ensure accuracy and compliance
- Coordinated with insurance companies, contractors, and clients to move claims forward
- Logged and tracked all customer interactions in multiple systems
- Cross-trained team members and supported onboarding of new hires
Education
High School Diploma -
Texas Can Academy
Skills
- Customer Service and Client Relations
- Case Management Support
- Conflict Resolution
- Documentation and Data Entry
- Multitasking and Time Management
- Communication Phone and Email
- Clear verbal communication
- Effective written communication
- Proficient in Microsoft Word/Excel/Outlook
- Effective written communication
- Proficiency with customer relationship management (CRM) software
Licenses & Certifications
Notary Public, Texas Commission
Commission Expires: 04/09/2028 Commission ID: 134843721
Timeline
Case Manager Assistant
Anderson Injury Lawyers
12.2023 - Current
Forklift Operator
DHL Supply Chain
09.2021 - 12.2023
Customer Service Representative
National General Insurance
11.2017 - 06.2021
High School Diploma -
Texas Can Academy