Marissa Vallejo
Fort Worth
Summary
Detail-oriented customer service professional with experience in case management, insurance support, and warehouse operations. Skilled in handling high-volume caseloads, resolving customer concerns, and maintaining accurate documentation. Known for strong communication, multitasking, and problem-solving abilities in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Case Manager Assistant
Anderson Injury Lawyers
Fort Worth, TX
12.2023 - Current
- Manage a caseload of 100+ clients, ensuring timely updates and case progression
- Conduct client assessments to identify needs and support individualized care plans
- Maintain accurate documentation of client interactions, case progress, and outcomes
- Collaborate with attorneys and team members to coordinate case strategies
- Participate in case conferences to review progress and improve client outcomes
Forklift Operator
DHL Supply Chain
Fort Worth, TX
09.2021 - 12.2023
- Operated forklifts to transport materials safely and efficiently in a high-volume warehouse
- Loaded and unloaded shipments while ensuring proper handling to prevent damage
- Tracked inventory using handheld scanners and warehouse management systems
- Maintained compliance with safety standards, resulting in zero workplace incidents
- Collaborated with team members to meet daily production and shipping goals
- Demonstrated strong spatial awareness in tight warehouse environments
Customer Service Representative
National General Insurance
Fort Worth, TX
11.2017 - 06.2021
- Handled high-volume inbound and outbound calls in a fast-paced environment
- Resolved customer issues efficiently while maintaining a high level of empathy and professionalism
- Reviewed and audited customer documents to ensure accuracy and compliance
- Coordinated with insurance companies, contractors, and clients to move claims forward
- Logged and tracked all customer interactions in multiple systems
- Cross-trained team members and supported onboarding of new hires
Education
High School Diploma -
Texas Can Academy
Fort Worth, TXSkills
- Customer Service and Client Relations
- Case Management Support
- Conflict Resolution
- Documentation and Data Entry
- Multitasking and Time Management
- Communication Phone and Email
- Team Collaboration
- Inventory and Warehouse Operations
- Adaptability
- Fast Paced
Timeline
Case Manager Assistant
Anderson Injury Lawyers
12.2023 - Current
Forklift Operator
DHL Supply Chain
09.2021 - 12.2023
Customer Service Representative
National General Insurance
11.2017 - 06.2021
High School Diploma -
Texas Can Academy