KAYLIN WANN
Summary
A vast variety of experience in Customer service and Admin. Seeking a full time opportunity. Extremely resolute & strong; with a bright & friendly personality.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Case Manager Assistant
Anderson Injury Lawyers
2023.09 - 2024.11
- Collaborating with attorneys, paralegals, and other staff to ensure efficient case handling.
- Draft legal documents
- Maintaining a calendar of deadlines and important case-related dates.
- Reviewing and processing documentation such as medical records, police reports, and insurance forms.
- Entering and updating data into the firm's case management system.
- Communicating with clients to gather and update case information.
New Client Coordinator
McDonald Law Firm
2023.05 - 2023.08
- Maintaining and organizing intake logs and reports.
- Collecting detailed information about the client’s disability, medical history, work history, and other relevant details.
- Protecting the confidentiality and privacy of clients’ sensitive information.
- Enter data accurately into system
- Answering inbound calls and making outbound calls to online inquiries from prospective clients.
Behavioral Technician
ABA Interactive
2022.08 - 2023.05
- Delivering one-on-one ABA therapy sessions based on a treatment plan developed by a Board Certified Behavior Analyst (BCBA).
- Building rapport and establishing trust with clients to encourage engagement in therapy activities.
- Provide a safe environment for patients
- Maintaining a calm and patient demeanor in challenging situations.
- Assisting clients with day to day responsibilities/tasks
Auto Paint Technician Apprentice
Johnson's Fiberglass
2021.10 - 2022.04
- Maintain Cleanliness of Shop
- Removing parts such as trims, bumpers, or mirrors, as needed, to protect them during the painting process.
- Testing and adjusting paint mixtures to achieve precise colors and finishes.
- Cleaning, sanding, and masking vehicle surfaces to prepare them for paint application.
- Applying primers, base coats, and clear coats using spray guns and other tools.
Receptionist
Juniper Title Inc.
2021.03 - 2021.08
- Acting as a liaison between clients, escrow officers, and other parties involved in transactions, such as agents, lenders, and title companies.
- Assisting escrow officers with data entry, document preparation, and light clerical work.
- Using the company’s escrow or CRM software to log data or track client information.
- Maintain office supplies & office inventory
Mail Carrier
Castle Hills
2020.03 - 2021.03
- Arranging mail in delivery sequence or a designated order for efficient distribution.
- Pay high attention to detail to ensure accuracy of personal information to ensure efficient delivery.
- Navigating a delivery route efficiently by foot and company postal vehicle.
- Delivering mail, packages, and special items to homes, apartments, and businesses along a set route.
Supervisor
Starbucks
2017.06 - 2020.02
- Opening or closing the store, which includes managing tills, reconciling cash, and ensuring proper setup/clean-up.
- Ensuring compliance with health, safety, and sanitation guidelines.
- Communicating effectively with team members about task prioritization, such as cleaning, stocking, or beverage preparation.
- Ensuring all products meet Starbucks quality standards before being served to customers.
- Ensuring customer and employee safety in all situations.
Education
College -
Northeastern A&M College
Miami, Oklahoma01.2015
High School - undefined
Owasso High School
Owasso, Oklahoma01.2014
Skills
- Data Entry
- Supervisor
- Team Player
- 45 WPM
- Salesforce
- Case management
- Inbound/Outbound Calls
- Problem-solving
- Active listening
- Case documentation
- Organization and multitasking
- Microsoft Office Suite (Excel, PowerPoint, Outlook, Word)
- Filing and organization
- Communication skills
- Inventory management
- Multi-channel communication (phone, email, chat, social media)
Timeline
Case Manager Assistant
Anderson Injury Lawyers
2023.09 - 2024.11
New Client Coordinator
McDonald Law Firm
2023.05 - 2023.08
Behavioral Technician
ABA Interactive
2022.08 - 2023.05
Auto Paint Technician Apprentice
Johnson's Fiberglass
2021.10 - 2022.04
Receptionist
Juniper Title Inc.
2021.03 - 2021.08
Mail Carrier
Castle Hills
2020.03 - 2021.03
Supervisor
Starbucks
2017.06 - 2020.02
High School - undefined
Owasso High School
College -
Northeastern A&M College