Cinthia Martinez
Summary
Dedicated professional with proven ability to thrive in both team-oriented and independent environments. Strong work ethic and exceptional organizational skills contribute to consistent success in diverse settings. Committed to tackling new challenges and pursuing opportunities for professional growth.
Overview
8
8
years of professional experience
Work History
Case Manager Assistant
Amerberg law group
03.2023 - Current
- Maintained detailed records of case activities and task progression, ensuring accurate documentation.
- Coordinated reporting to Medical-Medicare, including Lien/no Lien determinations and follow-ups.
- Obtained and verified hospital, Ambulance and physician reports and balances.
- Provided insurance information and facilitated communication between Medical providers and clients.
- Followed up on liability claims, coordinating with defendant insurance companies and ensuring timely updates.
- Prepared treatment status letters and ensured accurate submission of supporting documentation.
- Organized and combined medical records, scanned and labeled mail, and managed document preparation for submission.
- Prioritize urgent tasks and maintain a clear communication with clients and stakeholders.
- Reported SR1 to DMV.
Assistant
Valero Law Group
05.2024 - 03.2025
- Manage incoming calls for up to 12 phone lines and transfer to the appropriate person.
- Use Windows and Microsoft programs to diligently find client files.
- Provide pleasant customer service both over the phone and in-person.
- Responsible for incoming mail distribution.
- Oversee monthly inventory and order supplies.
- Entrusted with transferring client files between folders to facilitate the litigation process for attorneys in multiple offices.
- Manage calendars for attorneys.
- Collaborated with the marketing department to create promotional content for Radio and billboards.
- Transferring offices to new locations /in charge of all the change of services and movers.
- Scheduled appointments for attorneys and clients organized meetings.
- Intake and able to provide case status information.
- Met with different vendors for purchasing matters.
- Request medical records
- Make spreadsheet containing budget information.
Office Assistant
Cucina Della Cucina
11.2020 - 05.2024
- Performed clerical tasks, including filing, copying, and distributing mail to ensure efficient office operations.
- Provided exceptional customer service by handling inquiries via phone, email, and in-person interactions.
- Maintained and updated both digital and physical office records with accuracy and confidentiality.
- Greeted office visitors, coordinated schedules, and notified staff of arrivals and appointments.
- Collaborated with cross-functional teams to complete assignments and achieve departmental goals.
- Managed office inventory, ordered supplies, and ensured resources were readily available.
- Created and tracked purchase orders while monitoring invoices for accuracy.
- Handled incoming and outgoing calls, ensuring prompt communication and issue resolution.
- Reviewed and organized files to extract and verify information for various projects.
- Processed and submitted employee time cards to payroll, ensuring timely and accurate reporting.
Caregiver Attendant
Pacific Senior Living
11.2017 - 01.2022
- Promoted personal hygiene by assisting with bathing, grooming, dressing, and toileting.
- Enabled mobility through support in walking and use of assistive devices like wheelchairs or walkers.
- Monitored vital signs when necessary for ongoing health assessment
- Accompanied clients to medical appointments, liaising effectively with healthcare professionals.
- Adhered to care plans tailored to individual client requirements.
- Prepared balanced meals to ensure adequate nutrition for clients.
- Fostered companionship through conversation and engagement in activities.
Education
High School Diploma - undefined
San Fernando High School
01.2008
Skills
- Pleasant, quick, and personable customer service
- Scheduling/Supervision
- Time Management
- Critical Thinking
- Data Entry
- Proficient in Microsoft Office programs
- Proficient in QuickBooks
- Bilingual in Spanish and capable of providing translation services
- Patience and empathy
Strong communication
Active listening and emotional support
Compassionate companionship
LEADERSHIP
- Ten years of experience training new personnel in various departments and fields.
- Nine years of experience working in office settings & administrative work.
- Seven years of experience in management and supervisory roles.
- Three years of experience in the HR department.
Timeline
Assistant
Valero Law Group
05.2024 - 03.2025
Case Manager Assistant
Amerberg law group
03.2023 - Current
Office Assistant
Cucina Della Cucina
11.2020 - 05.2024
Caregiver Attendant
Pacific Senior Living
11.2017 - 01.2022
High School Diploma - undefined
San Fernando High School