Cherie Tiara Gibson
Westlake
Summary
To pursue a career in the field of healthcare operations, specializing in services such as caregiving, support and education for those persons who are physically, cognitively or emotionally impaired. I am an accomplished Home and Direct Care manager who proudly maintains a highly productive, efficient and quality-driven work environment.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Program Manager
Rosemary center
Cleveland
05.2023 - 05.2024
- Directly supervises, schedules, and provides training and support to the Team Leads and the Direct Support Professionals (DSP).
- Ensures that all programs created for the individuals are being completed and documented by the Direct Support Professionals.
- Ensures that quality, comprehensive and person-centered services are being provided to the individuals in each site.
- Ensures that individual rights and welfare are maintained through programs, policies, and associate training/development.
- Ensures that the operations and practices are in place that meets all requirements of applicable regulatory agencies.
- Assumes on-call and management responsibilities for the Day Program.
- Assumes on-call responsibilities Sunday through Thursday evenings to monitor Day Program call-offs.
Chief Administrative Officer
Cleveland Dental Institute
Cleveland
10.2022 - 01.2023
- Direct assistant to the Chief Operating Officer of the Cleveland Dental Institute
- Providing input in business and strategic planning for company growth and development
- Promotes communication and cooperation among divisions to create a spirit of unity in the organization
- Set goals for departments and individual managers to increase overall compliance
- Collaborate with colleagues to implement policies and develop improvements
- Plan and conduct monthly meetings with all departments including both education and operations to improve quality overall for patients, employees and residents
- Organize and coordinate inter-and intradepartmental operations
- These departments include Graduate Education, Clinical Compliance and Operations
- Complete monthly and quarterly audits to ensure the company is meeting set compliance standards
- Provide guidance to subordinate staff and evaluate performance
- These evaluations include both clinical and education personnel
- Evaluation of Attending-Dentists response to compliance regulations
- Resolve issues that may arise in a respective and timely manner
- Following up on all patient grievances and complaints
- Ensure employee concerns and complaints are properly documented and responded to appropriately and efficiently
- Assume responsibility for timely reporting to senior management or regulatory agencies
- This included reports to the company's affiliated organizations such as the Commission on Dental Association (CODA), Joint Commission, Accreditation for Ambulatory Health Care (AAAHC) and the Ohio Dental Board.
Human Resource Manager
Cleveland Dental Institute
10.2021 - 10.2022
- Partnered with the leadership team to understand and execute the organizations human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
- Provide support and guidance to HR personnel, management, and other staff when complex, specialized, and sensitive questions and issues arise; required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
- Managing the talent acquisition process, which include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.
- Analyze trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
- Creates learning and development programs and initiatives that provide internal development opportunities for employees.
- Oversee employee disciplinary meetings, terminations, and investigations.
- Maintaining compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
- Maintain knowledge of best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
Program Manager
Viaquest Inc
10.2021 - 06.2022
- Ensuring that the individuals we serve are receiving quality services and are engaged with the community.
- Coordinate and manage all services and support for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
- Utilizing behavioral health interventions to improve outcomes for individuals served.
- Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
- Collaborate with all members of the individuals' service team to ensure great communication and customer service is in place.
- Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
- Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
- Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.
Program Coordinator
Payee Support Services
02.2021 - 06.2021
- Ensure the efficient, effective utilization of existing staffing resources.
- Evaluate and monitor the quality of services delivered and ensure compliance with all applicable regulatory requirements.
- Supervise and evaluate job performance of each direct care staff person to ensure compliance with established performance expectations and standards of practice.
- Participate in orientation and education/training activities that are appropriate to identified learning needs of all HCBS staff.
- Monitor clinical processes, charting/documentation, and financial data to ensure that all services are provided efficiently and effectively with appropriate resource utilization.
- Facilitate the delivery of HCBS by acting as a resource for staff, physicians, referral sources, participants, and other internal and external customers.
- Provide direct participant care to include case management, care planning, and coordination of services, as necessary.
- Perform human resources functions in accordance with agency policy and procedures to ensure compliance with applicable regulatory, OSHA, and CDC guidelines, and accepted principles of infection control.
- Reports to the governing body regarding changes that affect the agency.
- On-Call 24/7 to oversee the functions of every program. May be required to physically go in/fill in for subordinate employee job assignments as well as a last resort if unable to manage the immediate need over the phone. Perform additional duties as assigned.
Operations Specialist
Shelter Association of Washtenaw County
08.2020 - 02.2021
- Interacting with clients in a non-judgmental ethical manner.
- Responsible for the operation of various floors in the Shelter - specifically Second Floor Service Center and morning Front Desk relief.
- Be familiar with and implement SAWC policies and procedures.
- Supervise volunteers, including making position assignments for both the morning and evening shift rotations.
- Ensure all current clients have checked in to the building appropriately.
- Supportive, empathetic, confidential listening and offering clients general assistance with daily needs and concerns.
- Document various client information and activities in HMIS and staff notes professionally and appropriately.
- Responsible for light cleaning in the facility and the ordering of supplies.
- Welcome and orient new clients to rules and responsibilities of the floor and congregate living.
- Appropriate communication with Manager regarding client Leaves of Absences, Late Arrivals and other client policy questions.
Residential Care Specialist
Havenwyck Hospital
08.2017 - 01.2020
- Ensuring a safe and therapeutic environment.
- Provide care to children/adolescents in a manner that considers safety, residents' rights and comfort.
- Continuously observe resident behavior, mental status and activities and report this information to the appropriate clinical staff.
- Assist residents with activities of daily living and encourage independent behavior.
- Participate in the implementation of the resident's individualized plan of care.
AFC Home Manager
Enhance Inc.
12.2015 - 11.2016
- Selecting, training, evaluating, and supervising AFC caregivers, assuring that all care is provided as it outlined and presented in their plan of service.
- Management of the home's physical condition and maintenance to ensure an upstanding and stable environment for the residents.
- Active participation in the development, implementation, and ongoing review of their plan of care to identify appropriate care and measurable goals in which the residents could achieve.
- Established and maintained systems that safely met residents' needs.
- Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive resident care.
- Interpreted and communicated new or revised policies to staff.
Instructor/Mentor
Southwest Solutions
06.2012 - 05.2016
- Providing effective skills training and experience with everyday living activities for youth development.
- Linking at risk youth and their families with resources.
- Monitoring youth compliance.
- Supervising their progress over the course of the Juvenile Justice Spring-Summer Cycles.
- Juvenile Justice Program
Direct Care Supervisor/ Community Living Support Worker
IS-CARE Community Living Services Inc.
05.2012 - 05.2016
- Teaching, supporting and supervising direct care worker staff as they teach and assist those individuals suffering from mental illness with the learning and understanding of essential daily living skills, they will need for living independently based upon the desired goals outlined within their Person-Centered Plan.
- Continuation of support services as our clients transitioned into independent living, learning how to integrate themselves into the community. I taught and provided hands-on assistance with money management, meal preparation, health and medication management, proper socialization and relationship building in addition to increasing self-sufficiency with goal planning and mapping.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
Education
Bachelor of Arts - Psychology, Special Education
University of Michigan-Dearborn School of Education
Dearborn, MI 09.2012 - 05.2016
Wayne County Community College - Teacher's Education
Wayne County Community College
Martin Luther King Jr. Senior High School -
Martin Luther King Jr. Senior High School
Detroit, MichiganComputer Graphics and Printing Technology
Golightly Career and Technical Center
Detroit, MichiganSkills
- Computer Operations and Publishing
- Planning and development
- Effective staff coach
- Supervisory training
- Promotes positive behavior
- Task Management
- Strong presentation skills
- Analytical thinker
- Strategic planning capability
- Mentorship
- Public Speaking and relations
Certification
- CPR Trained and Certified
- Medication Trained and Licensed
- Mental Health First Aid Consultant
- Direct Care Worker Certified
- Compassionate Care Training and Certification
- Trauma Informed Care Instructor
Awards
- Graduated Magna Cum Laude
- Phi Theta Kappa Chapter of Alpha Upsilon Zeta Vice President of President Service
- Phi Theta Kappa Chapter of Alpha Upsilon Zeta Alumni
- WCCCD Alumni C/0 2011 Associate of Arts
- Study Abroad 2011 at the University of Puerto Rico (San Juan)
Professional References
- Sarah Kruska, 586-549-6940, Program Coordinator and Shelter Supervisor, Shelter Assoc. of Washtenaw County
- Wanda Timmons, 313-580-6526, Residential Care Supervisor, Havenwyck Hospital
- Peggy Staley, 248-980-3305, Site Supervisor and Area Manager, Enhance Inc. (Greer Home)
- Miss Q. Josey, 313-330-7541, Former Supervisor and Program Manager, IS-Care Comm. Living Services Inc.
- Meisha Martin, 407-860-4152, MSW., Former Activity Director, Is-Care Comm. Living Services Inc.
Timeline
Program Manager
Rosemary center
05.2023 - 05.2024
Chief Administrative Officer
Cleveland Dental Institute
10.2022 - 01.2023
Human Resource Manager
Cleveland Dental Institute
10.2021 - 10.2022
Program Manager
Viaquest Inc
10.2021 - 06.2022
Program Coordinator
Payee Support Services
02.2021 - 06.2021
Operations Specialist
Shelter Association of Washtenaw County
08.2020 - 02.2021
Residential Care Specialist
Havenwyck Hospital
08.2017 - 01.2020
AFC Home Manager
Enhance Inc.
12.2015 - 11.2016
Bachelor of Arts - Psychology, Special Education
University of Michigan-Dearborn School of Education
09.2012 - 05.2016
Instructor/Mentor
Southwest Solutions
06.2012 - 05.2016
Direct Care Supervisor/ Community Living Support Worker
IS-CARE Community Living Services Inc.
05.2012 - 05.2016
Wayne County Community College - Teacher's Education
Wayne County Community College
Martin Luther King Jr. Senior High School -
Martin Luther King Jr. Senior High School
Computer Graphics and Printing Technology
Golightly Career and Technical Center