Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Cherie Torrance

Kent,WA
Cherie Torrance

Summary

Compassionate CNA known for maintaining high productivity levels and completing tasks efficiently. Possess specialized skills in patient care, vital signs monitoring, and hygiene assistance that ensure optimal support and comfort for patients. Excel in communication, empathy, and time management, contributing to positive outcomes in fast-paced healthcare settings.

Certified nursing assistant offering several years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.

Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.

Overview

12
years of professional experience

Work History

LA Fitness
Auburn, Washington

Front Desk Receptionist
06.2024 - Current

Job overview

  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Received incoming calls and coordinated with staff to fulfill customer requests.

Consumer direct/DSHS
Federal Way, Washington

CNA/Nurse Assistant
02.2013 - Current

Job overview

  • Participated in research activities related to evidence-based practice initiatives.
  • Maintained accurate records of patient progress notes, medications administered and other relevant data.
  • Developed individualized teaching strategies for each patient based on their specific needs.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Documented patient care services by charting in designated areas.
  • Reported changes in patient conditions to registered nurse or physician.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Transported residents within the facility as needed.

Education

Thomas Jefferson

High School Diploma

University Overview

Skills

  • Physical assessments
  • Personal care assistance
  • Transport patients
  • Patient hygiene management
  • Patient evaluations
  • Conducting intakes
  • Patient safety management
  • Team building
  • Problem-solving abilities
  • Patient assessments
  • Medical equipment operation
  • Direct patient care
  • Performing patient intakes
  • Personal care aide
  • Medical Charting
  • Certified in CPR/AED
  • Customer assistance and interaction
  • Hospitality services
  • Issue handling
  • Problem-solving skills
  • Scheduling appointments
  • Filing
  • Call forwarding
  • Customer service
  • Appointment confirmation
  • Correspondence typing
  • Verbal and written communication
  • Phone etiquette
  • Email and telephone decorum
  • Verbal and written communication skills
  • Patient advocacy
  • Daily living assistance
  • Medication and appointment reminders
  • Medication administration
  • Case management experience
  • Incident reporting
  • Complex Problem-solving
  • Patient care and companionship
  • Flexible schedule
  • Quality program protocols
  • Cultural sensitivity
  • Housekeeping
  • Compassionate care
  • Transportation services
  • State regulations
  • Adaptability and flexibility
  • Multitasking and organization
  • Flexible schedule and availability
  • Compassionate communication
  • Meal preparation
  • Care plan assessment
  • Stress management
  • Behavior redirection
  • Compassion and empathy
  • Special needs care
  • At-home care instruction
  • Relationship building
  • Patient companionship
  • Reliability and punctuality
  • Housekeeping tasks

Timeline

Front Desk Receptionist
LA Fitness
06.2024 - Current
CNA/Nurse Assistant
Consumer direct/DSHS
02.2013 - Current
Thomas Jefferson
High School Diploma