Cherie Yost
Radford,VA
Summary
Accomplished Claims Generalist with a proven track record at Progressive Insurance, adept in policy interpretation and efficient service. Expert in evaluating claims and negotiating settlements, ensuring customer satisfaction. Demonstrates exceptional ability in liability determinations and effective negotiation, consistently delivering results beyond expectations.
Overview
23
23
years of professional experience
Work History
Claims Generalist
Progressive Insurance
04.2009 - Current
- Investigated, evaluated and adjusted injury claims in accordance with standards and laws.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Casualty Claims Adjuster
Progressive Insurance
11.2003 - 04.2009
- Evaluated complex injuries from auto accidents.
- Negotiated injury settlements.
- Handled complex liability claims.
Auto Claims Adjuster
Progressive Insurance
04.2001 - 11.2003
Education
Bachelor of Science - Marketing
Radford University
Radford, VASkills
- Policy Interpretation
- Claims Evaluation
- Effective negotiation skills
- Efficient Service
- Liability Determinations
Timeline
Claims Generalist
Progressive Insurance
04.2009 - Current
Casualty Claims Adjuster
Progressive Insurance
11.2003 - 04.2009
Auto Claims Adjuster
Progressive Insurance
04.2001 - 11.2003
Bachelor of Science - Marketing
Radford University
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