COLINDA FERNANDEZ
El Paso
Summary
Personable and detail-focused, well-suited for ensuring customer satisfaction and accurate claim processing. Possesses foundational understanding of insurance policies and claims procedures, with skills in data entry and analytical thinking. Dedicated to delivering effective resolutions and maintaining high standards of service.
Overview
4
4
years of professional experience
Work History
Claims Generalist
Progressive Insurance
11.2023 - Current
- Expedited claim resolutions through effective communication with clients, providers, and other stakeholders.
- Managed high-volume caseloads while consistently meeting deadlines and maintaining quality standards for claim submissions.
- Provided top-notch customer service throughout the claims process, ensuring a positive experience for policyholders and reinforcing brand reputation.
- Provided expert guidance on policy interpretation, enabling coworkers to make informed decisions when evaluating coverage eligibility during the claims process.
Commercial Auto Sales Specialist
Progressive Insurance
05.2022 - 11.2023
- Providing customers with an exceptional first impression by guiding the quoting process
- Use cognitive listening to build an insurance policy
- Maintain proper knowledge of changing rates and restrictions in order to provide customer proper coverage
- Multi-task across multiple websites and programs while speaking with customer in order to provide the proper information
Customer Experience Manager
360 The Colour Bar Salon
11.2020 - 03.2022
- Managed detailed supply inventory sheet, preventing unnecessary monthly expenses
- Replenished sales floor merchandise and organized shelves for optimal appearance
- Successfully assisted ~50 clients in-person and via phone, email, and social media, maintaining positive relationships and satisfaction
- Monitored the overall activity and cleanliness of the salon to ensure efficiency for the stylists
- Manage social media platforms to create brand awareness and attract new clientele
Education
Bachelor of Business Administration - Marketing, minoring in Management
The University of Texas at El Paso
Skills
- Claims investigation
- Insurance policy knowledge
- Conflict resolution
- Claims analysis
- Multitasking Abilities
- Policy interpretation
- Customer service and support
- Effective communication
- Team collaboration
Affiliations
- Religious Formation Educator | Our Lady of the Valley Parish
Timeline
Claims Generalist
Progressive Insurance
11.2023 - Current
Commercial Auto Sales Specialist
Progressive Insurance
05.2022 - 11.2023
Customer Experience Manager
360 The Colour Bar Salon
11.2020 - 03.2022
Bachelor of Business Administration - Marketing, minoring in Management
The University of Texas at El Paso
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