Byron Brown Jr
Las Vegas
Summary
Dynamic professional with extensive experience as a Claims Generalist at Progressive, excelling in claims analysis and customer communication. Proven ability to optimize case management and resolve complex issues efficiently. Experienced with troubleshooting complex technical issues to ensure smooth operations. Utilizes effective communication and problem-solving skills to resolve user concerns promptly. Knowledge of customer service principles and support tools, fostering positive user experiences.
Overview
9
9
years of professional experience
Work History
Claims Generalist
Progressive
07.2025 - 09.2025
- Analyzed information gathered by investigation and reported findings and recommendations.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Optimized case management with establishment of best practices.
Servie Porter
Audi Las Vegas
09.2024 - 07.2025
- Conducted regular inspections of vehicles to ensure cleanliness and readiness for customer use.
- Responded promptly to customer inquiries, ensuring satisfaction through effective communication.
- Supported inventory management by tracking and reporting on cleaning supplies usage and needs.
Vehicle Support Specialist
Cox Automotive
10.2023 - 08.2024
- Managed customer escalations, ensuring timely resolution of complex problems.
- Provided technical support to users, resolving inquiries with efficiency and accuracy.
Automotive Technician
Heritage Hyundai Towson Service Center
06.2022 - 03.2023
- Diagnosed and repaired vehicle systems, ensuring compliance with manufacturer specifications.
Electro-Mechanic
Menzies Aviation
08.2021 - 02.2023
- Performed routine maintenance on various vehicle systems to ensure optimal performance.
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
Service Technician
Jerry's Chevrolet
01.2017 - 06.2021
- Conducted routine maintenance on machinery, enhancing operational efficiency.
Education
Baltimore City Community College
Baltimore, MD01-2018
High School Diploma -
National Foundation Academy
Baltimore, MD05-2014
Skills
- Claims investigation
- Claims analysis
- Policy interpretation
- Claims auditing
- Customer communication
- Deadline oriented
- Follow-up skills
- Multitasking
- Time management
- Self motivation
- Task prioritization
Timeline
Claims Generalist
Progressive
07.2025 - 09.2025
Servie Porter
Audi Las Vegas
09.2024 - 07.2025
Vehicle Support Specialist
Cox Automotive
10.2023 - 08.2024
Automotive Technician
Heritage Hyundai Towson Service Center
06.2022 - 03.2023
Electro-Mechanic
Menzies Aviation
08.2021 - 02.2023
Service Technician
Jerry's Chevrolet
01.2017 - 06.2021
Baltimore City Community College
High School Diploma -
National Foundation Academy