Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Ben Bardon

Fort Wayne,IN

Summary

Resourceful Claims Generalist known for high productivity and efficient task completion. Skilled in claims processing, dispute resolution, and policy interpretation. Excel at communication, problem-solving, and adaptability, ensuring smooth operations in fast-paced environments. Committed to delivering accurate and timely claims services.

Overview

10
10
years of professional experience

Work History

Claims Generalist

Progressive Insurance
Indiana
05.2023 - Current
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process
  • Enhanced mentee performance by providing personalized guidance and support.
  • Received recognition from the Dent DRG on being a top performer on CSAT results across the 6 state business unit

Server, Head Trainer

Biaggi's Ristorante Italiano
01.2015 - 05.2023
  • Became head trainer in 2019, implementing and leading training programs for new employees
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
  • Served food and beverages promptly with focused attention to customer needs

Assistant Branch Manager

Enterprise Rent-A-Car
09.2020 - 05.2022
  • Managed fleet of 400+ cars while being hands on in every aspect of the business
  • Made sales calls to new and existing accounts to develop and strengthen relationships
  • Managed and developed teams of up to 15-20 people to ensure customer satisfaction and operational efficiency
  • Earned 3 promotions and was awarded with Elite Lunch for top 10 sales in group

Education

General Studies - Sociology

INDIANA UNIVERSITY
Bloomington, IN
05.2020

Skills

  • Customer Service
  • Claims Investigation
  • Policy Interpretation
  • Claims analysis
  • Customer Communication

Affiliations

  • member of the PAAN ERG
  • member of the Community Involvement Team

Timeline

Claims Generalist

Progressive Insurance
05.2023 - Current

Assistant Branch Manager

Enterprise Rent-A-Car
09.2020 - 05.2022

Server, Head Trainer

Biaggi's Ristorante Italiano
01.2015 - 05.2023

General Studies - Sociology

INDIANA UNIVERSITY

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Ben Bardon