Christina Anderson
Orlando
Summary
Experienced with reviewing and processing claims accurately and promptly. Utilizes strong analytical skills and attention to detail to ensure fair and efficient resolution. Track record of effective communication and collaboration with clients and team members to achieve optimal outcomes. Strong research skills in locating insurance information and police report information not provide by the insured.
Overview
18
18
years of professional experience
Work History
Claims Generalist
Progressive
01.2025 - Current
- Provided exceptional customer service, addressing concerns with empathy and professionalism during the claims process.
- Setup car rental reservations for claimants and insured parties.
- Issue claim payments and handle total loss process for severely damaged vehicles.
- Contribute to liability discussions within department meetings for complex claims.
- Complete recorded interviews and order police reports to accurately complete the liability investigation for each claim.
- Explain the claims process to the insured, so they know what to expect at each step of the process.
Collector
JNR Adjustment Company
06.2007 - Current
- I primarily handle the collection of debt for damages to rental vehicles
- This involves filing claims with insurance companies and speaking to the individual consumers to resolve that amount due for the damages
- Communicate with consumers and explain the terms of their rental agreement and arrange payment of the debt
- Investigate the details of an accident and locate a police report when available
- Search for the insurance information for the parties involved in the vehicle accident
- Apply knowledge of each state’s current laws as it relates to payment of the vehicle damages when speaking to insurance adjusters
- Discuss liability decisions with insurance companies and bring up any concerns when appropriate
- Call consumers to request accident details and insurance information
- Negotiate with adjusters for payment of loss of use and diminished value
Education
Bachelors -
University of Central Florida
Orlando, FL12.1999
Skills
- Claims investigation
- Policy interpretation
- Customer communication
- Claims processing
- Microsoft office
- Deadline oriented
Timeline
Claims Generalist
Progressive
01.2025 - Current
Collector
JNR Adjustment Company
06.2007 - Current
Bachelors -
University of Central Florida
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