Dynamic manager with a proven track record in customer service and sales management. Skilled in team leadership and operations management, driving customer satisfaction and sales growth.
Work History
Rocky's Auto Sales
9 Years 11 Months
Manager | 2016.09 - 2026.08
Increased car sales by effectively demonstrating vehicle features and benefits to potential customers.
Increased used car sales by implementing strategic marketing initiatives and optimizing inventory management.
Maintained operations in accordance with used car sales laws.
Assisted with payroll, team scheduling and cash register deposits and receipts.
Titling/Leins
Manager
7 Years 11 Months
Tahar Express | 2018.09 - 2026.08
Processed customer transactions efficiently using point-of-sale systems.
Maintained accurate cash drawer and balanced end-of-shift reports.
Assisted with inventory management by restocking shelves as needed.
Provided exceptional customer service to enhance shopping experience.
Trained new cashiers on operational procedures and customer interaction techniques.
Implemented strategies to reduce wait times during peak hours.
Resolved customer issues promptly to ensure satisfaction and retention.
Collaborated with team members to streamline checkout processes for efficiency.
Assisted with payroll, team scheduling and cash register deposits and receipts as needed.
Checked and monitored inventory levels to reorder items.
Optimized inventory management by working closely with suppliers to establish optimal order quantities and lead times, minimizing stockouts or excess inventory levels.
Manager
1 Year 4 Months
3 Way Liquor | 2025.04 - 2026.08
Maintained accurate inventory levels by conducting regular stock counts and audits.
Stocked shelves efficiently, ensuring optimal product visibility and accessibility.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases and locate items.
Assisted customers with returns, refunds and resolving transaction issues.
Stocked, tagged and displayed merchandise as required.
Manager
7 Years 11 Months
ZipTrip Tunica | 2018.09 - 2026.08
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Secretary to the General Manager
5 Years 4 Months
Extreme Auto Sales | 2011.05 - 2016.09
Titling/Leins
Sales
Funding
Inventory
Manager
3 Years 5 Months
Family Check Advance | 2007.11 - 2011.04
Managed financial reporting, maintaining accurate records of sales, expenses, and profit margins.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
Education
GED
Northwest Community College | Senatobia, MS
Skills
Customer service
Team leadership
Time management
Decision-making
Operations management
Certification
Notary
Alcoholic Beverage Control Manager ID Card with Mississippi