Cherise M. Cain
Atlanta,GA
Summary
Personable Patient Access Specialist committed to providing a high quality patient experience. Positive and infectious personality with excellent interpersonal relationship skills. Dedicated to providing excellent customer service and improvements to the team. Reliable and driven, with strong time management and prioritization abilities.
Overview
26
26
years of professional experience
Work History
Specialty Referral Coordinator
Emory Winship Cancer Institute
Atlanta, Georgia
02.2021 - Current
- Coordinated patient referrals to ensure timely access to cancer care services.
- Managed communication between patients, physicians, and insurance providers effectively.
- Utilized electronic health records to track referral status and patient information.
- Collaborated with healthcare teams to streamline referral workflows and processes.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Adhered to HIPAA regulations when handling confidential patient information.
- Reviewed data obtained from referring physicians for completeness and accuracy.
Patient Access Specialist
Emory Winship Cancer Institute
Atlanta, GA
01.2019 - 02.2021
- Administers Genetics Winship pool, scheduling appointments for patient consultation and testing. Uploading outside medical records and insurance referrals.
- Liaises and coordinate with Genetic Counselors about schedules, patients and any changes.
- Trained new staff members on best practices, operational protocol, and deployment tactics to maximize performance.
- Contributed insight and maintained knowledge to Winship's first disease pod, Head & Neck.
- Performs general scheduling registration and customer service duties such as answer high telephone volume, make appointments, monitor access issues with provider schedules that affect patient satisfaction and communicate issues to team lead.
Patient Access Associate
Emory Winship Cancer Institute
Atlanta, GA
05.2018 - 01.2019
- Supports overall schedule for patients and providers. Serving as their primary point of contact for all scheduling needs through the appointing center.
- Works with patients, families, providers clinical and non clinical staff to coordinate the patients experience throughout the process of accessing healthcare at Emory Clinics and designated hospitals.
- Exhibits clear, courteous and pleasant communication skills with appropriate usage of grammar, pronunciation and tone.
Customer Service Associate/Manager
Morgan Stanley
New York, NY
01.2003 - 03.2016
- Managed the New Hire Replacement award process for potential candidates by analyzing supporting documentation from prior employers.
- Networked with Human Resources and Legal to prepare the monthly new hire replacement award and discretionary report for management's approval.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Provided guidance to employees' general inquiries and assisted with specific transaction requests relating to their deferred compensation.
- Motivated team to perform at a very high customer expectation and recognized top performers for exceeding goals and earning achievements.
Enrollment Service Representative
Fidelis Healthcare
New York, NY
01.2000 - 01.2003
- Took inbound calls and explained enrollment programs and eligibility requirements to clients.
- Consistently met service team sales targets and call handling quotas consistently.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Collected required documentation and ensure it is filled out properly.
Education
Associate of Arts - Business Management
Berkeley College
Skills
- MS Office Suites
- Peoplesoft
- Bloomberg Terminal
- Accounts Payable/Receivable
- Multi-Task Management
- Lead Development
- Vendor Coordination
Accomplishments
• Supervised 5 employees, delegated tasks, scheduled manpower, and monitored performance to ensure optimal productivity.
• Ensured efficient and smooth operations through maintaining strong communication with the cohesion amongst team members.
• Ensured efficient and smooth operations through maintaining strong communication with the cohesion amongst team members.
Timeline
Specialty Referral Coordinator
Emory Winship Cancer Institute
02.2021 - Current
Patient Access Specialist
Emory Winship Cancer Institute
01.2019 - 02.2021
Patient Access Associate
Emory Winship Cancer Institute
05.2018 - 01.2019
Customer Service Associate/Manager
Morgan Stanley
01.2003 - 03.2016
Enrollment Service Representative
Fidelis Healthcare
01.2000 - 01.2003
Associate of Arts - Business Management
Berkeley College