Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Cherish Eernisse

Houston,TX

Summary

Results-driven professional with a strong background in diverse environments and a keen eye for detail. Demonstrated ability to identify and fulfill guest needs, while excelling in upselling products. Skilled in resolving guest complaints and ensuring their satisfaction. Seeking an opportunity to further develop skills and make a valuable contribution to company success as a reliable team member. Recognized for diligence, ethics, and meticulousness in all endeavors.

Overview

12
12
years of professional experience

Work History

Retail Sales Manager

Mobilelink Cricket
02.2022 - 08.2024
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.

Server Trainer

BJS Brewhouse
02.2016 - 10.2021
  • Trained and developed service staff into highly professional and successful team
  • Coordinated orders with kitchen staff to correctly handle special requests
  • Managed billing and payments with POS system and accurate order input
  • Satisfied customers with fast, friendly and knowledgeable support
  • Entered orders into computer system to coordinate with kitchen staff.

Customer Service Manager

Roc City
03.2014 - 02.2016
  • Directed daily store operations, including staff management, task delegation, merchandising, and customer service
  • Kept all paperwork current and compliant with internal standards and legal requirements
  • Processed payments and maintained detailed attendance and sales records
  • Assisted customers with sales and service needs
  • Oversaw employee training and staff management tasks.

3rd Key Holder

Game Stop
04.2013 - 02.2014
  • Kept accurate income numbers with well-balanced drawers and properly counted and secured cash reserves
  • Met financial and administrative targets, accurately tracking funds and keeping records current
  • Handled store opening and closing with consistent attention to established requirements
  • Directed daily store operations, including staff management, task delegation, merchandising, and customer service.

Closing Shift Manager

Movie Gallery
05.2012 - 01.2013
  • Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
  • Contributed to effective decision-making with detailed reports on daily operations
  • Assisted customers with selecting and purchasing products
  • Referred unresolved customer grievances to designated departments for further investigation
  • Sold products to customers during routine service calls using strong cross-selling abilities
  • Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.

Education

TABC & Food Handlers Certificates -

Certifications
03.2014

GED -

Brazosport Community College
Clute, TX
05.2003

Certificates in Word Processor & Excel -

Computer Training
01.2001

Skills

  • Management Skills
  • Opening and Closing Procedures
  • Point of sale system
  • Uncovering Customers Needs
  • Multitasking
  • Inventory Ordering
  • Strong communication
  • Inputting Customers Personal Data

Timeline

Retail Sales Manager

Mobilelink Cricket
02.2022 - 08.2024

Server Trainer

BJS Brewhouse
02.2016 - 10.2021

Customer Service Manager

Roc City
03.2014 - 02.2016

3rd Key Holder

Game Stop
04.2013 - 02.2014

Closing Shift Manager

Movie Gallery
05.2012 - 01.2013

TABC & Food Handlers Certificates -

Certifications

GED -

Brazosport Community College

Certificates in Word Processor & Excel -

Computer Training

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Cherish Eernisse