Summary
Work History
Education
Skills
Timeline
Generic

Cherish Jimenez

Fresno,CA

Summary

Motivated and results-driven banking professional with over 7 years of experience in retail banking, customer service, and team leadership. Proven ability to manage branch operations, resolve customer issues, and lead high-performing teams. Bilingual in English and Spanish with strong interpersonal and communication skills.

Work History

Branch Operation Lead

J.P. Morgan Chase Bank
  • Diagnosed and resolved customer concerns to maintain high satisfaction ratings
  • Prioritized tasks and multitasked effectively to meet deadlines under pressure
  • Mentored and supervised employees to improve performance and team collaboration
  • Created and managed staff schedules to ensure adequate coverage

Personal Banker

J.P. Morgan Chase Bank
  • Provided exceptional customer service and addressed account and service concerns
  • Developed and maintained long-term customer relationships
  • Analyzed customer information to identify growth and service opportunities
  • Maintained dual control for cash shipments and responsibilities

Assistant Manager

Shiekh Shoes
  • Rotated merchandise and created displays for new product launches and promotions
  • Set and achieved sales goals, consistently increasing store revenue

Sales Associate / Sales Coordinator

Party City
  • Described products and accurately explained merchandise details and care
  • Recommended and helped locate out-of-stock products based on customer requests
  • Answered product questions using up-to-date knowledge of promotions and stock
  • Supervised cashiers, POS operations, and the balloon counter

Teller

Bank of the Sierra
  • Processed customer transactions accurately and efficiently, including deposits, withdrawals, and payments
  • Provided excellent customer service and responded to inquiries regarding accounts and services
  • Balanced cash drawer daily and ensured compliance with bank policies and procedures
  • Promoted bank products and referred customers to appropriate banking staff for additional services

Education

High School Diploma -

East Valley High School
North Hollywood, CA

Skills

  • Proven leader with experience motivating and managing teams to exceed performance goals
  • Skilled in multitasking, meeting deadlines, and resolving customer concerns in high-pressure environments
  • Self-motivated and energetic with excellent initiative and time management abilities
  • Bilingual in English and Spanish, with excellent verbal and written communication skills

Timeline

Branch Operation Lead

J.P. Morgan Chase Bank

Personal Banker

J.P. Morgan Chase Bank

Assistant Manager

Shiekh Shoes

Sales Associate / Sales Coordinator

Party City

Teller

Bank of the Sierra

High School Diploma -

East Valley High School

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Cherish Jimenez